RV Rental FAQs

Roadsurfer rentals include unlimited mileage, a free second driver, 24/7 roadside assistance, camping equipment, and flexible cancellation.
These benefits give you more flexibility, peace of mind, and value for every road trip. See all reasons to rent with roadsurfer.

You can book an RV with roadsurfer directly online through the roadsurfer website.
Just choose your pick-up location, travel dates, and preferred RV model. Customize your booking with extras like camping gear or insurance, then create or log into your customer account to confirm and pay. Once your booking is complete, you’ll receive a confirmation email and be ready for your road trip.

roadsurfer accepts credit cards, PayPal, Klarna, and bank transfers.
In some countries, instant bank transfer via Ivy is also available. A 50% deposit is required at the time of booking, and the remaining balance is due 60 days before your trip.

You can easily change or cancel your booking through your customer account.
roadsurfer offers flexible rebooking and cancellation options, with the specific policy depending on how far in advance you make your request. For a full overview, check out how to modify your booking.

You can view and manage all payment details directly in your customer account.
There you’ll find your invoices, payment status, and upcoming due dates. For step-by-step instructions, see how to manage your payments.

Yes, the minimum rental period is generally 3 nights.
This may vary depending on the location and season, so always check the conditions during the booking process.

You can log in to your customer account by visiting the roadsurfer login page and entering your details.
If it’s your first time, you’ll be prompted to create a password for future logins. Learn more about logging in to your customer account.

You can add extra camping equipment to your booking by logging into your customer account and selecting “Add equipment.”
Simply choose the gear you want, click “Book now,” and your booking will be updated after payment is confirmed. Learn more about adding equipment to your booking.

The minimum rental age varies by country:

• USA, Canada, Ireland: Minimum age is 21 with at least 1 year of licensed driving experience.
• United Kingdom: Minimum age is 21 with at least 2 years of licensed driving experience.
• Other European countries: Minimum age is 18 with at least 1 year of licensed driving experience.

For a full overview of all requirements, see our full driving requirements here.

You need a standard class B driving license (or equivalent) to rent and drive an RV with roadsurfer.
Your license must allow you to drive vehicles up to 3.5 tonnes. Depending on where your license was issued, you may also need an international driving permit. For all details and exceptions, see our complete driving license requirements.

Yes, a second driver is included for free with every roadsurfer rental.
All drivers must be registered in advance and present valid documents at pickup. The same age and license requirements apply to all additional drivers.

You’ll need a valid driver’s license, a government-issued ID or passport for all drivers, and a credit or debit card (VISA or Mastercard) with enough funds for the deposit.
Make sure your payment card has a PIN and is in the main driver’s name for a smooth pick-up. See the full list of what to bring for your RV pick-up.

Complete your online check-in before arrival, activate your Pick-up Pass at the station, and bring all required documents to finish the handover.
You’ll review your RV features, sign the rental agreement, and receive roadside support details before hitting the road. Get the full step-by-step guide to RV pick-up with roadsurfer.

The roadsurfer camper tutorial guides you through all key features of your RV, so you’ll know how to set up, use, and return your vehicle with confidence.
Watching the tutorial before your trip ensures a smooth pick-up and covers everything from using equipment to final return steps. Learn how the camper tutorial prepares you for RV pick-up.

Yes, all RV rentals with roadsurfer include unlimited mileage.
You can explore as far as you want with no extra fees for distance.

See the latest rules for international RV travel.

An emissions sticker allows you to drive in European low-emission zones and is required in many cities.
All roadsurfer RVs come with the German green sticker, which meets the highest emission standard accepted across Europe. Learn more about emissions stickers for your RV rental.

You can find all RV instructions and how-to guides in your roadsurfer customer account and on our instructions page.
These guides cover everything from set-up to troubleshooting for a smooth trip. View all instructions for using your RV.

If your RV breaks down, is damaged, or you have an accident, document everything with photos and contact the 24/7 mobility service provider or roadsurfer support.
For accidents, always call the police and fill out the accident report in your glove compartment. See step-by-step instructions for handling accidents or breakdowns.

A security deposit is a temporarily blocked amount on your card that covers potential damages to your RV rental.
You’ll pay the deposit by credit or debit card at pick-up; it’s automatically released if the RV is returned in good condition.See all security deposit details and amounts.

Yes, roadsurfer offers three flexible travel protection packages.
These include Basic, Advanced, and Complete Carefree options, with varying levels of coverage and deductibles.

Return your RV to the same station on time, with a clean interior, empty waste tanks, and a full fuel tank.
Hand the keys to a staff member for a quick inspection and you’re all set. See all steps for returning your rental RV.

Yes, if your RV uses AdBlue (Diesel Exhaust Fluid), you should refill the AdBlue tank before returning your vehicle.
AdBlue is a special fluid used in diesel engines to reduce emissions and keep your RV running smoothly.

You can refill your camper van with gas and AdBlue (Diesel Exhaust Fluid) at gas stations listed near each roadsurfer station location.
Always check your camper’s fuel and AdBlue requirements, and see our full list of recommended refueling stations before drop-off. Find refueling and AdBlue stations near your roadsurfer location.

You can empty your RV’s grey and black water tanks at designated RV dump stations across North America.
Check our full list of recommended locations near each roadsurfer station before returning your vehicle. Find RV dump stations for grey and black water disposal.

You can check the status of your security deposit by logging into your roadsurfer customer account online.
Your deposit status will be shown in the overview section and is updated as soon as it’s released. Check your deposit status in your customer account.

You can upload your receipt and request reimbursement through the “Reimbursement” section in your customer account.
Track the status of your request online, and upload new receipts directly for quick processing. Submit an invoice for reimbursement here.

Yes, every roadsurfer RV comes with free camping chairs, a table, and kitchen essentials.
The standard setup includes 2 camping chairs, 1 table, and a kitchen box with cookware and tableware. See all included camping equipment.

Yes, pets are welcome in all roadsurfer models for a small cleaning fee.
Only pet-friendly vehicles can be booked with pets. A €179 service fee applies, and additional cleaning charges may be incurred if the vehicle is returned dirty.

Yes, our platform uses secure payment systems to protect your data.
All transactions are protected by SSL encryption, and you can manage your booking through your customer account.

roadsurfer has a large fleet with thousands of RVs, camper vans, and motorhomes.
The fleet includes models from VW, Mercedes, Ford, and more—available across 90+ locations in Europe and North America.