Campervan & Motorhome Hire FAQs

roadsurfer hires include unlimited mileage, a free second driver, 24/7 roadside assistance, basic camping equipment, and flexible cancellation.

• Enjoy greater flexibility, peace of mind, and value on every road trip. See all the reasons to hire with roadsurfer.

You can book a campervan with roadsurfer directly online through the roadsurfer website.

• Choose your pick-up location, travel dates, and preferred campervan model.
• Add extras like camping gear or insurance if you like.
• Create or log into your customer account to confirm and pay.
• After booking, you’ll receive a confirmation email and you’re ready for your road trip.

You can change or cancel your booking in your customer account until shortly before pick-up.

• With Flex option: Refund of the price difference when rebooking to a cheaper trip (≥14 days before departure; exception for shortening <21 days in advance) and refund of the rental price when cancelling (≥21 days before departure).
• Without Flex option: Refund of the price difference when rebooking to a cheaper trip (≥60 days before departure; except when shortening a trip) but no refund of the rental price in case of cancellation.
• The booking fee is generally non-refundable.
• The Travel Fee is always refunded in case of cancellation, provided the cancellation is made at least 48 hours prior to the scheduled collection.
• For more information, see our frequently asked questions about cancellation and rebooking

You can view and manage all payment details directly in your customer account.

• There you’ll find your invoices, payment status, and upcoming due dates.
• For step-by-step instructions, see how to manage your payments.

You can log in to your customer account by visiting the roadsurfer login page and entering your details.

• If it’s your first time, you’ll be prompted to create a password for future logins.
• Learn more about logging in to your customer account.

Yes, all roadsurfer campervans come with basic camping equipment.

• Includes 2 camping chairs and 1 table.
• Includes water canister, hand brush, power cable, adapter, and leveling ramps.
• See all included camping equipment.

You can add extra camping equipment to your booking by logging into your customer account and selecting “Add equipment.”

• Simply choose the gear you want, click “Book now,” and your booking will be updated after payment is confirmed.
• Learn more about adding equipment to your booking.

You need a valid regular driver’s license to rent most roadsurfer campervans under 3.5 tons.

• Temporary or provisional licenses may be accepted with supporting documents
• International Driving Permit (IDP) requirements vary depending on your nationality and destination
• Additional license rules may apply for certain countries or older licenses
• Check the full driver’s license requirements before booking

The minimum age to hire a roadsurfer motorhome depends on where you collect your vehicle.

• USA, Canada, Ireland, UK: Minimum age is 21
• Europe (excluding Ireland & UK): Minimum age is 18, plus at least 1 year of driving experience. See full age requirements for each country.

You’ll need a valid driving licence, a government-issued ID or passport for all drivers, and a credit or debit card (VISA or Mastercard) with sufficient funds for the deposit.

• Make sure your payment card has a PIN and is in the main driver’s name to ensure a smooth pick-up.
• See the full list of what to bring for your motorhome pick-up.

Complete your online check-in before you arrive, activate your Pick-up Pass at the station, and bring all the required documents to complete the handover.

• You’ll go through the motorhome features, sign the hire agreement, and get roadside assistance details before setting off on your trip.
• Get the full step-by-step guide to motorhome pick-up with roadsurfer.

The roadsurfer camper tutorial walks you through all the important features of your motorhome, so you’ll feel confident setting up, using, and returning your vehicle.

• Watching the tutorial before your trip helps ensure a smooth pick-up and covers everything from using the equipment to the final return process.
• Find out how the camper tutorial gets you ready for your motorhome pick-up.

You pay a refundable security deposit at pick-up to cover potential damages or extra costs.

• The deposit amount depends on your pick-up location, booking date, and is always paid in the local currency by valid credit or debit card
• Deposit amounts vary by region and may differ for bookings made before or after pricing updates
• Your deposit status is tracked in your customer account and final release may take several business days or up to 30 days depending on inspection results
• See the most common questions about our campervan rental security deposit

You can drive your rental campervan in other countries if you follow the approved cross-border travel rules.

• USA: Travel is allowed across the United States and Canada, but not to Mexico; some areas like Death Valley have restrictions
• Europe: Most EU and Schengen countries are allowed, including Monaco, while some non-EU destinations depend on insurance and pick-up location
• Border-crossing requirements, insurance coverage, and permitted countries may vary depending on your route
• See the most common questions about cross-border travel rules

An emissions sticker is required in many European cities to show your vehicle meets environmental standards.

• Many cities and low-emission zones require emissions stickers, registrations, or environmental permits for entry
• Your roadsurfer campervan includes a German green Euro 6 emissions sticker accepted in most European countries
• Local low-emission zone rules, tolls, and city-specific restrictions can still vary depending on your route
• Review the full environmental sticker and travel regulations for each destination before your trip

You can find all the motorhome and campervan instructions and how-to guides in your roadsurfer customer account and on our instructions page.

• These guides cover everything from setting up to troubleshooting, helping ensure a smooth trip.
• View all instructions for using your motorhome or campervan.

If your roadsurfer vehicle breaks down, is damaged, or you have an accident, be sure to document everything with photos and contact the 24/7 roadside assistance or roadsurfer support team.

• In case of an accident, always call the police and complete the accident report found in your glove compartment.
• See our step-by-step guide for handling accidents and breakdowns.

A security deposit is a temporarily held amount on your card to cover any potential damage to your motorhome or campervan rental.

• You’ll pay the deposit by credit or debit card at pick-up; it will be released automatically once the vehicle is returned in good condition.
• See all security deposit details and amounts.

To return your campervan, complete the digital return checklist in your customer account before drop-off and follow the required return steps.

• Your personalized return checklist opens two days before drop-off and covers cleaning, tank emptying, fluid refills, and station preparation
• Remove heavy dirt from the windshield and bumper, empty tanks, and refill required fuel and fluids before your return
• On return day, complete digital check-in through your customer account before handing over your keys
• Your return includes an initial check, followed by a detailed inspection and deposit or damage processing if necessary
• Final return results, deposit updates, or damage invoices will be communicated through your customer account
• See the most common questions about the campervan return process

You can refill your campervan with petrol and AdBlue (Diesel Exhaust Fluid) at petrol stations listed near each roadsurfer station.

• Always check your campervan’s fuel and AdBlue requirements before refuelling.
• See our full list of recommended refuelling stations before you drop off the vehicle.
• See the full list of what to bring for your motorhome pick-upFind refuelling and AdBlue stations near your roadsurfer location.

You can empty your campervan’s grey water and black water tanks at most campsites.

• For North America, check our full list of recommended locations near each roadsurfer station before returning your vehicle.
• See the full list of what to bring for your motorhome pick-upFind campervans dump stations for grey and black water disposal.

You can check the status of your security deposit anytime in your roadsurfer customer account overview.

• Your deposit status is updated throughout the return, inspection, and release process
• After pick-up, you can track your deposit status in your account at any time
• If damage is identified, status updates may continue during review, invoicing, or final release processing
• Depending on the inspection outcome, final deposit release may take several business days or up to 30 days
• See the most common questions about security deposits

You can upload your receipt and request reimbursement through the “Reimbursement” section in your customer account.

• Track the status of your request online, and upload new receipts directly for quick processing.
• See the full list of what to bring for your motorhome pick-up.