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Where can I submit an invoice for reimbursement?

Did you incur an unexpected expense during your trip? You can easily upload the receipt through your customer account. A claim for reimbursement of expenses incurred due to a vehicle problem can be submitted during your trip or within 7 days thereafter.

  • To initiate a reimbursement request, please navigate to the “Reimbursement” section on the main page of your customer account. Alternatively, you can also request a refund directly here.
  • On this page, you will find an overview of your current reimbursement requests. To upload a new receipt, select “Submit a refund.”
  • You can now upload the receipt and provide your bank details for the refund verification process.
  • Once the refund is confirmed, the money will be credited to your bank account. Please allow up to 8 weeks for the entire process to be completed.
  • If your refund request is rejected or modified, you will receive a notification.

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