RV Rental FAQs

You should rent from roadsurfer because every RV includes unlimited mileage, a free second driver, and essential camping gear.

• Basic camping equipment, camping chairs, and a bed are provided
• Roadside assistance is available 24/7
• Flexible booking and cancellation rules apply with the roadsurfer Flex Option
• See the most common questions about roadsurfer rental advantages

You can book online through the roadsurfer website.

• Select your pick-up location, travel dates, and RV model
• Add extras such as equipment or insurance if needed
• Confirm your booking and pay in your customer account
• A confirmation email will be sent after payment

You can change or cancel your booking in your customer account until shortly before pick-up.

• With the Flex option:
  Refund of the price difference when rebooking to a cheaper trip (≥14 days before departure; exception if shortening the trip <21 days before departure) and refund of the rental price if you cancel (≥21 days before departure).
• Without the Flex option:
  Refund of the price difference when rebooking to a cheaper trip (≥60 days before departure; exception if shortening the trip), but no refund of the rental price in case of cancellation.
• The booking fee is non-refundable.
• The Travel Fee is always refunded in case of cancellation, provided the cancellation is made at least 48 hours prior to the scheduled collection.
• For more information, see our frequently asked questions about cancellation and rebooking

You can manage payments and invoices anytime in your roadsurfer customer account.

• View your full payment history and download invoices
• Pay any outstanding balance with your preferred method
• See the most common questions about payment and billing

You can log in to your roadsurfer account to manage bookings, payments, and travel details.

• Sign in with your email and password
• Use the password reset option if needed
• See the most common questions about login and password

Each roadsurfer RV includes essential camping equipment.

• Outdoor table and chairs
• Leveling ramps, electrical cable, and water container
• Air conditioning (works mainly while driving) and a heater (works also when the engine is turned off)
• View the complete list of included equipment

You can add extra camping equipment through your roadsurfer customer account.

• Browse available extras and add them to your booking
• View and manage your added equipment under booking details
• See the most common questions about extra camping equipment

You need a regular driver’s license to rent most roadsurfer RVs under 3.5 tons.

• Temporary or provisional licenses may be accepted with extra documents
• An International Driving Permit is required for many rentals in Europe
• See the full driver’s license requirements before booking

The minimum rental age depends on the country. In most locations, you must be between 18 and 21 years old and hold a valid driver’s license (class 3 or B) with at least 1–2 years of driving experience.

• USA, Canada, and Ireland: Minimum age 21, with at least 1 year of licensed driving experience
• United Kingdom: Minimum age 21, with at least 2 years of licensed driving experience
• Europe (excluding Ireland and the UK): Minimum age 18, with at least 1 year of licensed driving experience
• See all requirements in our driver age and experience details

To pick up your RV, you must bring valid identification and a credit or debit card for the deposit.

• Valid driver’s license and passport or government-issued ID
• Original copies only (no photos or scans)
• A credit or debit card with available funds for the deposit
• See our RV pick-up requirements guide for more details

To pick up your RV, complete the online check-in before your trip and bring the required documents to the station.

• Enter driver details, confirm your station, and watch the camper tutorial in your customer account
• Bring original IDs and a credit or debit card for the deposit
• Complete the final checks and go through the most important camper functions
• The team verifies documents, reviews damages, and is there for open questions
• See the most common questions about pick-up and online check-in

The Camper Tutorial is an online guide available in your customer account that explains how to use your RV.

• Covers essentials like using the kitchen, setting up the bed, and operating key features
• Available anytime before, during, or after your trip
• See the most common questions about the Camper Tutorial

You pay a refundable security deposit at pick-up to cover potential damages or extra costs.

• The amount depends on your pick-up location and is paid in the local currency by card (Visa, Mastercard, and in the U.S., American Express)
• The deposit is held for up to 30 days and automatically released if the RV is returned in proper condition
• See the most common questions about our RV rental security deposit

You can drive your rental RV in other countries if you follow the approved cross-border travel rules.

• USA: Travel is allowed across the United States and Canada, but not to Mexico; some areas like Death Valley have restrictions
• Europe: Most EU and Schengen countries are allowed; some non-EU destinations depend on insurance and pick-up location
• See the most common questions about cross-border travel rules

An emissions sticker is required in many European cities to show your vehicle meets environmental standards.

• Many cities and low-emission zones require this sticker for entry
• Your roadsurfer RV includes a green Euro 6 sticker accepted in most European countries
• See the most common questions about emissions stickers and travel rules

You can find all RV instructions and how-to guides in your roadsurfer customer account or on the instructions page.

• Available before, during, and after your trip
• View all instructions for using your RV

If you have an accident or breakdown, move to a safe place, check everyone’s condition, and contact roadside assistance or emergency services.

• Document the situation with photos and complete any required accident forms
• Send the details to roadsurfer via the contact form as instructed
• See the most common questions about accident and breakdown assistance

To return your RV, follow the return checklist, arrive on time, and complete the inspection at drop-off.

• Access your return checklist in your customer account two days before drop-off for cleaning, emptying tanks, refilling fluids, and other prep tasks
• Remove heavy dirt from the windshield and bumper, but don’t wash the whole exterior
• Empty the grey water tank and toilet, and refill the fuel and required fluids before drop-off
• Log in on return day via the QR code at the station or the link in your reminder email
• Hand over the keys for a cleanliness and damage check, with results shown in your account
• See the most common questions about the RV return process

You can empty RV waste tanks at disposal stations located near all roadsurfer stations in North America.

• Options are available in major cities across the U.S. and Canada
• See the full list with addresses in our waste disposal station information for North America

You can refuel your RV at nearby fuel stops before returning it in North America and Europe.

• Refueling locations are conveniently located close to each drop-off point
• See the full list of refueling station locations with addresses

You can submit an invoice for reimbursement through the Claims Portal in your roadsurfer customer account.

• Upload your receipt, provide your bank details, and follow the prompts in the “Submit a claim” section
• Claims can be made during your trip or within 7 days after it ends, and refunds are typically processed within 8 weeks of approval
• See the most common questions about expense reimbursement

You can check the status of your security deposit anytime in your roadsurfer customer account overview.

• The status updates automatically as soon as your deposit is released
• After pick-up, you can view your deposit status in your account at any time
• See the most common questions about security deposits