Campervan & Motorhome Hire FAQs

roadsurfer hires include unlimited mileage, a free second driver, 24/7 roadside assistance, basic camping equipment, and flexible cancellation.

• Enjoy greater flexibility, peace of mind, and value on every road trip. See all the reasons to hire with roadsurfer.

You can book a campervan with roadsurfer directly online through the roadsurfer website.

• Choose your pick-up location, travel dates, and preferred campervan model.
• Add extras like camping gear or insurance if you like.
• Create or log into your customer account to confirm and pay.
• After booking, you’ll receive a confirmation email and you’re ready for your road trip.

You can change or cancel your booking in your customer account until shortly before pick-up.

• With Flex option: Refund of the price difference when rebooking to a cheaper trip (≥14 days before departure) and refund of the rental price when cancelling (≥21 days before departure).
• Without Flex option: Refund of the price difference when rebooking to a cheaper trip (≥60 days before departure) but no refund of the rental price in case of cancellation.
• The booking fee is generally non-refundable.
• The Travel Fee is always refunded in case of cancellation, provided the cancellation is made at least 48 hours prior to the scheduled collection.
• For more information, see our frequently asked questions about cancellation and rebooking

You can view and manage all payment details directly in your customer account.

• There you’ll find your invoices, payment status, and upcoming due dates.
• For step-by-step instructions, see how to manage your payments.

You can log in to your customer account by visiting the roadsurfer login page and entering your details.

• If it’s your first time, you’ll be prompted to create a password for future logins.
• Learn more about logging in to your customer account.

Yes, all roadsurfer campervans come with basic camping equipment.

• Includes 2 camping chairs and 1 table.
• Includes water canister, hand brush, power cable, adapter, and leveling ramps.
• See all included camping equipment.

You can add extra camping equipment to your booking by logging into your customer account and selecting “Add equipment.”

• Simply choose the gear you want, click “Book now,” and your booking will be updated after payment is confirmed.
• Learn more about adding equipment to your booking.

You must meet minimum age and licence requirements to drive a roadsurfer campervan.

• Drivers must meet the minimum age set for your rental location.
• A valid driver’s licence is required at collection. See full licence requirements.
• Additional country or vehicle-specific requirements may apply.

The minimum age to hire a roadsurfer motorhome depends on where you collect your vehicle.

• USA, Canada, Ireland, UK: Minimum age is 21
• Europe (excluding Ireland & UK): Minimum age is 18, plus at least 1 year of driving experience. See full age requirements for each country.

You’ll need a valid driving licence, a government-issued ID or passport for all drivers, and a credit or debit card (VISA or Mastercard) with sufficient funds for the deposit.

• Make sure your payment card has a PIN and is in the main driver’s name to ensure a smooth pick-up.
• See the full list of what to bring for your motorhome pick-up.

Complete your online check-in before you arrive, activate your Pick-up Pass at the station, and bring all the required documents to complete the handover.

• You’ll go through the motorhome features, sign the hire agreement, and get roadside assistance details before setting off on your trip.
• Get the full step-by-step guide to motorhome pick-up with roadsurfer.

The roadsurfer camper tutorial walks you through all the important features of your motorhome, so you’ll feel confident setting up, using, and returning your vehicle.

• Watching the tutorial before your trip helps ensure a smooth pick-up and covers everything from using the equipment to the final return process.
• Find out how the camper tutorial gets you ready for your motorhome pick-up.

Yes, with your roadsurfer campervan you can travel to most European countries, there are just a few exceptions for insurance reasons.

• Europe: The majority of countries are allowed (mainly EU and Schengen countries). However, some non-EU countries are excluded.
• USA: You can cross the border into Canada, but not into Mexico. In some regions (such as Death Valley), restrictions also apply.
• For full details on permitted and restricted destinations, see our country-specific travel guide.

An emissions sticker lets you drive in low-emission zones across Europe and is required in many cities.

• All roadsurfer vehicles come with the German green sticker, which meets the highest emission standards accepted throughout Europe.
• Find out more about emissions stickers for your motorhome rental.

You can find all the motorhome and campervan instructions and how-to guides in your roadsurfer customer account and on our instructions page.

• These guides cover everything from setting up to troubleshooting, helping ensure a smooth trip.
• View all instructions for using your motorhome or campervan.

If your roadsurfer vehicle breaks down, is damaged, or you have an accident, be sure to document everything with photos and contact the 24/7 roadside assistance or roadsurfer support team.

• In case of an accident, always call the police and complete the accident report found in your glove compartment.
• See our step-by-step guide for handling accidents and breakdowns.

A security deposit is a temporarily held amount on your card to cover any potential damage to your motorhome or campervan rental.

• You’ll pay the deposit by credit or debit card at pick-up; it will be released automatically once the vehicle is returned in good condition.
• See all security deposit details and amounts.

Return your motorhome or campervan to the same station on time, with a clean interior, empty waste tanks, and a full fuel tank.

• Hand the keys to a staff member for a quick inspection—then you’re all set.
• View the full See the full list of what to bring for your motorhome pick-upreturn checklist for your rental motorhome or campervan.

You can refill your campervan with petrol and AdBlue (Diesel Exhaust Fluid) at petrol stations listed near each roadsurfer station.

• Always check your campervan’s fuel and AdBlue requirements before refuelling.
• See our full list of recommended refuelling stations before you drop off the vehicle.
• See the full list of what to bring for your motorhome pick-upFind refuelling and AdBlue stations near your roadsurfer location.

You can empty your campervan’s grey water and black water tanks at most campsites.

• For North America, check our full list of recommended locations near each roadsurfer station before returning your vehicle.
• See the full list of what to bring for your motorhome pick-upFind campervans dump stations for grey and black water disposal.

You can check the status of your security deposit by logging into your roadsurfer customer account online.

• Your deposit status will be shown in the overview section and is updated as soon as it’s released.
• See the full list of what to bring for your motorhome pick-upCheck your deposit status in your customer account.

You can upload your receipt and request reimbursement through the “Reimbursement” section in your customer account.

• Track the status of your request online, and upload new receipts directly for quick processing.
• See the full list of what to bring for your motorhome pick-up.