Family Freedom
Motorhome Hire

You must be 21 years or older to hire an RV in North America.

You will receive a link to your customer account together with your booking confirmation. There, you can view details of your booking, such as the vehicle model, pick-up and drop-off times, and more. Additionally, you can directly adjust the following topics and more.

• • Adjust your pick-up and drop-off time
  • Retrieve/download your booking confirmation
  • Edit or cancel your booking
  • Edit and change your driver data

• Change or upgrade your Carefree Package
• Add equipment (bedding, bike rack, camping toilet, etc.)
• View your payments and pay directly
• Check the status of your deposit
• Submit invoices for reimbursement (must be submitted within 7 days after your return)
• View mobility service provider number
• To view the Camper Tutorials, access your customer account and click on the top right-hand corner

The equipment of our roadsurfer rentals varies from model to model, but your “ready to go” camping equipment is also included in the USA! So start your holiday with peace of mind and travel light! Your roadsurfer is fully equipped for your adventure with a kitchen box, a camping table, and two camping chairs for outdoor use. You can add additional accessories according to your individual preferences at any time during the booking process.

Our Carefree Packages cover you in the event of an accident or damage. With the “Basic” package, you already have basic coverage with comprehensive and breakdown insurance included. By upgrading to an “Advanced” or “Complete” package, you can insure yourself against additional types of damage and at the same time reduce your deductible, i.e. the costs you have to pay yourself in the event of damage.

Further details on prices and benefits can be found on our Rates page.

Our station locations can vary significantly. Some are centrally located, while others are a bit more on the outskirts. Please check the detail pages of our stations to see the specific location of the station where you have booked your camper. Additionally, you will find tips on how to get there and information about on-site parking options on the individual station pages.

Unfortunately, our locations do not offer secure parking facilities, and parking spaces are often limited or unavailable. However, there might be potential to find parking in nearby residential or commercial areas. For the best option, leave the car at home and use public transportation, or take a taxi to our station is recommended.

If you have a breakdown on the road that restricts your mobility, you can contact the 24/7 mobility service provider around the clock.

• You can find the telephone number of the mobility service provider responsible for your vehicle in your customer account. You will find your personal link to the customer account in the e-mail with your booking confirmation/rental contract. Please note: The mobility service provider will provide assistance in German or English and only in relation to the vehicle’s driving restrictions. If you have questions about the camping functions, you can find help in the Help Centre, because unfortunately the mobility service provider cannot help here!
• Document your breakdown as best you can and note down the incident number of the mobility service provider. Send us everything by e-mail to assistance@roadsurfer.com.

Have you had an accident or suffered damage on the road, but your camper is running perfectly? Then please proceed as follows:

• Take photos of the damage and the surroundings and send an e-mail with a damage report to assistance@roadsurfer.com .
• In case of an accident, please also fill out the international accident report (in the glove compartment) and send it to the email address above.
• Inform the police on site (obligatory, otherwise insurance will not pay!)

In principle, you can drive your roadsurfer campervan anywhere within the United States. Only trips to Death Valley are prohibited in the summer months (period 01 June to 30 September) for insurance reasons.