Where can I submit an invoice for reimbursement?

If you need to request a refund or reimbursement, you can easily submit your invoice and receipts online. This page explains how the process works, what documents you need, and what to expect after submitting your request.

How to Request a Reimbursement


You can request a reimbursement online through your roadsurfer customer account via the Claims Portal.

Upload your receipt and enter your bank details in the “Submit a claim” section of your account:

  • Just follow the prompts when you’re logged in—everything you need will be right there.

Submitting & Timing

You can submit your request during your trip or up to 7 days after it ends:

  • Submitting sooner helps us process your refund as quickly as possible.

Refunds are usually processed within 8 weeks after your request is approved:

  • Once everything is confirmed, the money will be credited to your bank account automatically.

Status & Notifications

You can track the status of your reimbursement anytime in your roadsurfer customer account overview

Your claim will show one of the following statuses:

  • Open: not yet handed in for review
  • Under Review: being reviewed by the dedicated team
  • Processing payment: our Finance team is processing the payout
  • Closed: paid out or rejected

Yes, you’ll get a notification if your reimbursement request is declined or adjusted:

  • We’ll let you know right away if anything changes with your request.

Have more questions?

Visit the Help Center