How do RV returns work?

You can find the return checklist in your customer account two days before your return date. Follow each step to prepare your camper for drop-off.

• The return checklist covers cleaning, emptying tanks, refilling fluids, and more.
• It includes disposal station info for waste water and toilet emptying.
• You can change your return time in your customer account up to two days before drop-off.
• Be on time for your return—your customer account shows your exact drop-off time and location.

For a complete overview (including checklists and photos), see our return guide in the help center.

When you arrive at your return station, log in to your customer account to register your return.

• You can log in by scanning the QR code at the Welcome Point or by clicking the button in the email you receive one day before your return.
• Once you click “Sign up for return,” our staff knows you’re ready for your camper to be checked.

Hand over your keys to a staff member—they’ll check your camper for cleanliness and damage, which can take up to 20 minutes.

• The staff will let you know the results, and you’ll find the official return report in your customer account.
• On busy days, there may be short waiting times, so please allow a bit of extra time for your return.
• If damage is recorded, you can find info about what happens next in your account or via our help center.

Yes, please return the RV with the interior as clean as it was at pick-up.

• This means wiping down surfaces, cleaning the kitchen area, emptying the fridge, and sweeping the floor.
• You can find a full list of cleaning tasks in your return checklist, available in your customer account.
• Additional cleaning fees may apply if the interior is very dirty, if you bring animals without booking them, or if you smoke in the camper. You can find all fees in our cleaning fees PDF.

You are required to remove any heavy dirt from the windshield and bumper before you drop off the camper. However, do not wash the entire exterior.

• A full car wash is not necessary and could damage the pop-up roof or vehicle wrapping.
• You can find free cleaning equipment for the windshield and bumper at most diesel stations.
• For more details, check your return checklist to see what needs to be cleaned before drop-off.

Yes, please stop at a disposal station to empty the grey water tank and toilet before your return.

• You can find disposal options in your return checklist.
• You can also check our Waste Disposal Stations in North America page for detailed info.

Yes, please fill up the fuel tank and any required consumables before your return.

• In Europe, this means diesel and AdBlue. In North America, it’s petrol or diesel, propane gas, and DEF if required. You’ll find the exact requirements in your return checklist.
• You can find recommended gas stations near your return station in your return checklist or on our fuel station list.