Where can I submit an invoice for reimbursement?

If you need to request a refund or reimbursement, you can easily submit your invoice and receipts online. This page explains how the process works, which documents you will need, and what to expect once you have submitted your request.

How to request a reimbursement

You can request a reimbursement online through your roadsurfer customer account using the Claims Portal.

Upload your receipt and enter your bank details in the “Submit a claim” section of your account:

  • Just follow the prompts when you’re logged in, everything you need will be right there.

Submitting & timing

You can submit your request during your trip or within 7 days of its completion:

  • Submitting sooner helps us process your refund as quickly as possible.

Refunds are usually processed within 8 weeks after your request is approved:

  • Once everything is confirmed, the funds will be credited to your bank account automatically.

Status & notifications

You can check the status of your reimbursement at any time in your roadsurfer customer account overview.

Your claim can have one of the following statuses:

  • Open: not yet submitted for review
  • Under Review: currently being reviewed by our dedicated team
  • Processing Payment: the Finance team is processing the payout
  • Closed: either paid out or rejected

Yes, you’ll receive a notification if your reimbursement request is declined or amended:

  • We’ll inform you immediately if there are any changes to your request.

Have more questions?

Visit the Help Center