How does campervan pick up work?

You can complete Online Check-in in your customer account starting 7 days before pick-up.

You’ll need to enter driver details, check your pick-up location, and get to know your camper with the tutorial.

• Check the address and parking options at your pick-up station.
• Make sure to watch your camper tutorial before pick-up, it’s an important step.

The Pick-up Pass is a digital ticket you’ll need to present on pick-up day.

• You’ll receive it after completing Online Check-in.
• It remains inactive until the day of your pick-up.

Activate your Pick-up Pass in your customer account when you arrive at your pick-up station.

• Scan the QR code on the banner next to our Welcome Point
• Or, click the button in the email you receive from us one day before your pick-up

You must complete the check-in at the station before your pick-up can begin.

Our staff will know you’re ready for handover and will come to you at the Welcome Point.

Bring the original documents for all drivers for verification.

• Check what to bring in our required documents guide.

Photos of the main driver’s documents will be taken during pick-up for insurance purposes.

• Find out why in our explanation about document photography during pick-up.

The deposit is collected at the pick-up station.

• Learn more in our deposit overview.

After watching the camper tutorial, you’ll get to know your campervan in practice through the Final Checks.

• Go through the most important camper functions so you feel confident before departure.
• Mark any features you still have questions about for our team.
• Confirm that all included and booked accessories are present and properly stored.

Return to the Welcome Point for a walk-through with our staff to check for any damage.

• We’ll review existing damage together and document anything new if necessary.
• If you’re unsure, take your own photos or video to record the vehicle’s condition.

No, it’s not possible to report damage after you’ve left the station.

Don’t leave the site without signing your rental agreement, it’s required before you drive off.

• Once signed, you’ll get an email with your rental contract and any recorded damages.

Once you pick up your campervan, the breakdown number will appear in your customer account.

• See how to locate it in our mobility service provider guide.

Your customer account lets you update times, extend your trip, rewatch the Camper Tutorial, and more.

• Learn how to adjust your booking.
• Follow the steps to change your pick-up and return times.
• See how to check the status of your deposit.

Scan the QR code on the glove box to access our support resources instantly.