How do campervan returns work?

You can access the return checklist in your customer account two days before your return date. Follow each step carefully to prepare your campervan for drop-off.

• The return checklist covers cleaning, emptying tanks, refilling fluids, and more.
• It includes information on disposal stations for waste water and toilet emptying.
• You can change your return time in your customer account up to two days before drop-off.
• Please arrive on time for your return, your customer account shows your exact drop-off time and location.

For a complete overview, including checklists and photos, please see our return guide in the help center.

When you arrive at your return station, log in to your customer account to register your return.

• You can log in by scanning the QR code at the Welcome Point or by clicking the link in the email you receive one day before your return.
• Once you click “Sign up for return,” our staff will know you’re ready for your camper to be checked.

Hand over your keys to a staff member, they’ll check your camper for cleanliness and damage, which can take up to 20 minutes.

• The staff will inform you of the results, and the official return report will be available in your customer account.
• On busy days, short waiting times may occur, so please allow extra time for your return.
• If any damage is recorded, you can find details about the next steps in your account or via our help center.

Yes, please return the campervan with the interior as clean as it was at pick-up.

• Wipe down surfaces, clean the kitchen area, empty the fridge, and sweep the floor.
• Find a full list of cleaning tasks in your return checklist in your customer account.
• Additional cleaning fees may apply if the interior is very dirty, if you bring animals without booking them, or if you smoke in the campervan. See all fees in our cleaning fees PDF.

You are required to remove any heavy dirt from the windshield and bumper before you drop off the campervan. However, do not wash the entire exterior.

• A full wash is not necessary and could damage the pop-up roof or vehicle wrapping.
• You can find free cleaning equipment for the windshield and bumper at most diesel stations.
• For more details, check your return checklist to see what needs to be cleaned before drop-off.

Yes, please stop at a disposal station to empty the grey water tank and toilet before your return.

• You can find disposal options in your return checklist.

Yes, please fill up the fuel tank and any required consumables before your return.

• In Europe, this means diesel and AdBlue. In North America, it’s petrol or diesel, propane gas, and DEF if required. You’ll find the exact requirements in your return checklist.
• You can find recommended gas stations near your return station in your return checklist or on our fuel station list.