Overview of All roadsurfer Conditions & Travel Protection Packages
Book your camper van, sprinter RV, or standard RV rental in the North America or Europe at competitive prices! Whether you want to set off on a weekend road trip or a longer vacation, roadsurfer has fully equipped Class C or Class B RVs to suit your plans. In general, the earlier you book, the greater the choice and the lower the price. Please note: Rates are subject to change depending on your trip’s location, duration, and availability.
*Please note: The prices shown are for guidance only and are subject to change based on travel duration, booking timeframe, and pickup location. With us, you’re charged per night, meaning you only pay half the rate for the first and last days of your rental.
RV Rental - All Costs and Conditions
Rental Period
The minimum rental period is three nights.
Minimum Rental Age
Please note that the minimum rental age requirements vary depending on the rental country. Here’s an overview:
USA, Canada, and Ireland: Drivers must be at least 21 years old and have one year of licensed driving experience (driving license class 3 or class B)
Europe: Drivers must be at least 18 years old and have one year of licensed driving experience (driving license class 3 or class B)
United Kingdom: Drivers must be at least 25 years old and have two years of licensed driving experience (driving license class 3 or class B)
Equipment
All our Class C and Class B RVs are equipped with the following: navigation system, air conditioning, stationary heater, 1 outdoor camping table, 2 camping chairs, and a kitchen box with all kitchen utensils and tableware, hand brush, power cable & adapter, water canister. You can also add optional equipment such as bicycle racks or portable camping toilets and much more for an additional charge.
We charge a one-time service fee of $149 in North America and $99 in Europe. What is the service fee? There are many steps to make your fully-equipped roadsurfer RV rental “ready to go” from the standard production line to the rental handover. The provision fee is to ensure that you receive the best customer experience possible.
Pets
All roadsurfer rentals can be optionally booked as dog-friendly motorhome rentals. Once you have chosen your preferred vehicle, simply add the one-off dog fee of $129 in North America and $99 in Europe to your booking.
Cleaning Fee
We do not want our customers to have to pay for additional cleaning costs. Our goal is to hand over an impeccable vehicle to every customer and for this reason we have to charge an additional fee in exceptional cases.
→ You can find an overview of the additional cleaning fee criteria in our FAQs
Security Deposit
The currency and amount of the deposit depends on the local currency of the station where you pick up your roadsurfer:
USA (USD $): $850
Europe (€): 800€
Switzerland (CHF): 850 CHF
Sweden (SEK): 8.300 SEK
Canada (CAD $): $1.200
Norway (NOK): 10.000 NOK
UK (£): £650
Winter Travel
Please note that all our RVs and motorhomes in Canada undergo “hibernation” during the winter months (from November to March). This involves emptying or filling all boilers and pipes with antifreeze, including the camper’s water tanks. Consequently, water usage in the vehicles, such as from the fresh water tap, shower, or toilet, is unavailable during this period. To prevent vehicle damage, kindly ensure the water tank remains empty throughout your journey. Any damage resulting from failure to comply will incur charges.
One-Way Rentals in the US
In the United States, you can also book a one-way trip and return your camper to a different station within the country. For our one-way rental option we charge a one-time fee of $299.
Pick-Up & Return
Opening hours
You can collect or return your vehicle from Monday to Saturday. Unfortunately, we do not release or accept vehicles on Sundays and public holidays. You can choose the time you want to collect or return your vehicle during the booking process, or later in your customer account. We charge a small fee for early collection (before 2 PM) or late return (after 11 AM). This depends on the time you choose and the fee will be displayed in advance in the booking process. If you return your RV outside our business hours, you do so at your own risk. We accept no liability for any damage caused during this time.
Refuel before returning
Please fill up the fuel tank shortly before handing over your vehicle. In North America, depending on the model, it could be gasoline or diesel and DEF (Diesel Exhaust Fluid). In Europe, every vehicle requires diesel and AdBlue. Please check in advance the specific consumable fluids your model requires. Nearby filling stations can be found close to our stations. You can find an overview of gas stations nearby in our gas station overview. Failure to return the tank full will regrettably incur a service fee.
Overview of our carefree packages for North America and Europe
Benefits
Basic
Advanced
Complete
Price
free
$15 / Night
$29 / Night
Number of drivers
2
3
unlimited
Deductible for each claim*
$2,500
$1,000
$0**
Unlimited mileage
Mobility guarantee
Breakdown protection
Theft protection
Weather protection
Windshield repairs with stone impact cracks (up to 2 cm outside the field of vision)
Windshield replacement with stone impact cracks within the field of vision (or cracks >2cm)
Full tire protection
Vehicle underbody repairs
Interior repairs
Full body repairs
* Our basic carefree package is included in the rental price, so that a maximum excess of $2,500 applies for each individual claim. Damage caused by grossly negligent or intentional behavior on the part of the renter or passenger, such as driving with the awning or roof open, driving in areas unsuitable for the size of the vehicle, improper filling of water or fuel tanks, entry of the renter into an unauthorized country, driving under the influence of alcohol, drug use, etc., are not covered by a maximum excess. The cost of repairing such damage must be borne in full by the renter. In the event of vandalism by third parties, the hirer must promptly report the damage and ensure it is documented by the police as soon as they become aware of it. Failure to cooperate promptly or adequately in such cases may result in the right to charge for the damage being retained. Further examples and information can be found in our Help Center or in the General Terms and Conditions.
**Please note that before the start of your trip, it is required to pay an $850 deposit, regardless of the travel protection package you choose.
When you rent an RV or camper van, you should make sure the interior is properly cleaned before you return the vehicle to the rental station at the end of your adventure. Please return your campervan as clean as you received it.
If the vehicle is not sufficiently clean at the time of return, we reserve the right to charge an extra cleaning fee. In case of extreme soiling, smoking in the vehicle, or taking along animals without the appropriate booking, additional cleaning fees may apply.
All stains that are not water stains (e.g. wine or sunscreen)
$75
Excrements
Excrements in the porta potty, toilette cassette, toilette, toilette compartment, or anywhere else*
$250
(Cleaning fee in Europe: $75)
When heavy duty cleaning is required*
roadsurfer reserves the right to charge a fee in case of extra cleaning efforts caused by reasons not listed above, e.g. stains on the awning, stained interior ceiling, or other dirt that take substantial effort to be removed**
$75
Pet hair in a vehicle that was not booked with a dog flat rate
This is prohibited and will result in an additional fee
$150
Smoking in the vehicle
Smoking is prohibited in all our vehicles. Any cigarette & related smoke smells throughout the vehicle will result in an additional fee
$250
*To avoid being charged, a self-cleaning option is available as long as it does not affect the next bookings.
**$300 will be charged for all extra cleaning efforts. Fees related to prohibited actions can be charged on top.
