Family Freedom
RV Rental

You will receive a link to your customer account together with your booking confirmation. There, you can view details of your booking, such as the vehicle model, pick-up and drop-off times, and more. Additionally, you can directly adjust the following topics and more:

• Adjust your pick-up and drop-off time
• Retrieve/download your booking confirmation
• Edit or cancel your booking
• Edit and change your driver data
• Change or upgrade your Carefree Package
• Add equipment (bedding, bike rack, camping toilet, etc.)
• View your payments and pay directly
• Check the status of your deposit
• Submit invoices for reimbursement (must be submitted within 7 days after your return)
• View mobility service provider number
• To view the Camper Tutorials, access your customer account and click on the top right-hand corner

If you experience a breakdown on the road that hinders your ability to continue driving, you can contact the 24/7 mobility service provider for assistance. Here’s what you need to do:

• • In your customer account, you can locate the telephone number of the mobility service provider responsible for your vehicle. You will find your personal link to the customer account in the email containing your booking confirmation or rental contract. Please note that the mobility service provider can assist you in German or English and only regarding issues related to the vehicle’s driving restrictions. For inquiries about camping functions, refer to the Help Center as the mobility service provider cannot provide assistance in this area.

• • I is important to document the breakdown as thoroughly as possible. Take photos or videos of the situation, including any visible damage or relevant surroundings. Make sure to note down the incident number provided by the mobility service provider. Send an email to assistance@roadsurfer.com with all the documentation related to your breakdown and include the incident number.

Have you had an accident or suffered damage on the road, but your camper is running perfectly? Then please proceed as follows:

• Take photos of the damage and the surroundings and send an e-mail with a damage report to assistance@roadsurfer.com .
• In case of an accident, please also fill out the international accident report (in the glove compartment) and send it to the email address above.
• If you are involved in an accident, it is mandatory to inform the police at the scene. Failure to do so may result in travel protection coverage issues.

Our Carefree Packages cover you in the event of an accident or damage. With the “Basic” package, you already have basic coverage with comprehensive and breakdown protection included. By upgrading to an “Advanced” or “Complete” package, you can protect yourself against additional types of damage and at the same time reduce your deductible, i.e. the costs you have to pay yourself in the event of damage.

Further details on prices and benefits can be found on our Prices page.

When collecting your vehicle, please make sure to bring the following documents:

• • Identity card or passport of all drivers
  • Driving license of all drivers
  • VISA or Mastercard (credit or debit) for the deposit. Please make sure the card has sufficient funds available, and remember to the PIN. If necessary, payment can also be made by EC card at German stations.

For customers with a UK registration, a driver license check is mandatory during the pick-up process at our UK stations. This is necessary to ensure full coverage by our travel protection package.

Please note: If you have more than 6 points on your driving license and/or specific past driving convictions, you will not be eligible to drive our vehicles.

For this purpose, if you are renting in the UK you will need to provide the following:

• • Driving license number
  • Address information (as displayed on Driver’s license)
  • National Insurance ID
  • You can enter the required information on the website GOV.UK in advance and generate a check code and show it at the time of pick-up at the station.

If you have a driver’s license from another European country and are picking up our vehicles at any UK station, you are not required to undergo the driver license check.

Our station locations can vary significantly. Some are centrally located, while others are a bit more on the outskirts. Please check the detail pages of our stations to see the specific location of the station where you have booked your camper. Additionally, you will find tips on how to get there and information about on-site parking options on the individual station pages.

Unfortunately, our locations do not offer secure parking facilities, and parking spaces are often limited or unavailable. However, there might be potential to find parking in nearby residential or commercial areas. For the best option, leave the car at home and use public transportation, or take a taxi to our station is recommended.

The equipment of our roadsurfer rentals varies from model to model, but your camper van is always “ready to go” and fully equipped with essential camping equipment!! So start your vacation with peace of mind and travel light! Your roadsurfer rental comes with a kitchen box, a camping table, and two camping chairs for outdoor use. You can add additional camping gear according to your individual preferences at any time during the booking process.

In principle, you can drive your roadsurfer camper van anywhere in the United States. The vehicle may only be used within the continental United States. Due to our travel protection policy, only trips to Death Valley are prohibited in the summer months (June 1st to September 30th).