Van Villa Motorhome Hire

You will receive a link to your customer account together with your booking confirmation. There, you can view details of your booking, such as the vehicle model, pick-up and drop-off times, and more. Additionally, you can directly adjust the following topics and more.

• • Adjust your pick-up and drop-off time
  • Retrieve/download your booking confirmation
  • Edit or cancel your booking
  • Edit and change your driver data

• Change or upgrade your Carefree Package
• Add equipment (bedding, bike rack, camping toilet, etc.)
• View your payments and pay directly
• Check the status of your deposit
• Submit invoices for reimbursement (must be submitted within 7 days after your return)
• View mobility service provider number
• To view the Camper Tutorials, access your customer account and click on the top right-hand corner

Our station locations can vary significantly. Some are centrally located, while others are a bit more on the outskirts. Please check the detail pages of our stations to see the specific location of the station where you have booked your camper. Additionally, you will find tips on how to get there and information about on-site parking options on the individual station pages.

Unfortunately, our locations do not offer secure parking facilities, and parking spaces are often limited or unavailable. However, there might be potential to find parking in nearby residential or commercial areas. For the best option, leave the car at home and use public transportation, or take a taxi to our station is recommended.

Our Carefree Packages cover you in the event of an accident or damage. With the “Basic” package, you already have basic coverage with comprehensive and breakdown insurance included. By upgrading to an “Advanced” or “Complete” package, you can insure yourself against additional types of damage and at the same time reduce your deductible, i.e. the costs you have to pay yourself in the event of damage.

Further details on prices and benefits can be found on our Rates page.

The following basic camping equipment is included in your rental for free:

• Navigation system
• Air conditioning
• Stationary heater
• Awning/marquise
• 1 outdoor camping table
• 2 outdoor camping chairs
• Kitchen Box (with the most important utensils: camping pots and pans, espresso machine, coffee cups, glasses, plates, cutlery for 4 persons, plus plastic children’s crockery, kitchen cutlery, salad bowl, small knife and a folding washbasin)
• 1 brush
• Levelling wedges
• Cable for recharging your camping battery

The individual model features and all extras can be found in the comparison chart of all roadsurfer models. Please note that our vehicles do not have internet or WiFi.

Would you like any extra equipment?

You can rent a variety of camping accessories from roadsurfer. We offer various camping equipment, ranging from roof racks and bike carriers to portable toilets. Just take a look at our equipment page, where we have listed all the extras available for rent.

Please remember to bring the following documents when you come to pick up your roadsurfer camper:

• • Identity card or passport of all drivers
  • Driving license of all drivers
  • VISA or Mastercard (credit or debit) for the deposit (with sufficient funds and please do not forget the PIN). If necessary, payment can also be made by EC card at German stations. You can find more information here.

For all UK registered renters, a driver license check is compulsory at the time of pick-up at one of our UK stations in order to be fully covered by our insurance package.

If you are registered in the UK and have more than 6 points on your driving license and/or with specific past driving convictions you will not be able to drive our vehicles.

For this purpose, if you are renting in the UK you will need to provide the following:

• Driving license number
  Address information (As displayed on Driver’s license)
  National Insurance ID
  You can enter the required information on the website GOV.UKin advance and generate a check code and show it at the time of pick-up at the station.

Drivers with a driver’s license from other European countries picking up our vehicles in any UK station are not subject to the driver license check.

If you have a breakdown on the road that restricts your mobility, you can contact the 24/7 mobility service provider around the clock.

• You can find the telephone number of the mobility service provider responsible for your vehicle in your customer account. You will find your personal link to the customer account in the e-mail with your booking confirmation/rental contract. Please note: The mobility service provider will provide assistance in German or English and only in relation to the vehicle’s driving restrictions. If you have questions about the camping functions, you can find help in the Help Centre, because unfortunately the mobility service provider cannot help here!
• Document your breakdown as best you can and note down the incident number of the mobility service provider. Send us everything by e-mail to assistance@roadsurfer.com.

Have you had an accident or suffered damage on the road, but your camper is running perfectly? Then please proceed as follows:

• Take photos of the damage and the surroundings and send an e-mail with a damage report to assistance@roadsurfer.com .
• In case of an accident, please also fill out the international accident report (in the glove compartment) and send it to the email address above.
• Inform the police on site (obligatory, otherwise insurance will not pay!)

To rent a campervan or motorhome in the UK, you must be at least 21 years old and hold a valid driver’s license for a minimum of one year.