Rebooking
Can I change my roadsurfer booking?
Yes, you can change your booking up to 48 hours in advance to a different date and model free of charge. Please note that current prices apply.
How can I change my booking?
If you want to postpone, shorten or extend your trip, you can do this yourself via your customer login. You will find the link to your personal “Customer Account” in the e-mail with your booking confirmation.
If you would like to pick up your vehicle at another station or change the model, please contact us briefly by e-mail and inform us of your change of booking. We highly recommend that you check whether the desired model is available at the desired time. We will then send you a new booking confirmation as soon as possible.
Are there any rebooking fees with roadsurfer?
Rebooking is free-of-charge up to 48 hours before your booking. In case of a rebooking, the current prices will be charged.
Can I change my booking multiple times?
Yes, you can change the travel period of your trip several times. Once the rental period has been changed, the cancellation conditions of the original rebooking period will be applied to any future cancellation. If you have changed the booking within the period of 59 days to 48 hours before the start of the rental period, this will apply to a future cancellation, even if the booking is cancelled more than 60 days before the start of the rental period.
Until when can I rebook for free?
You can change your booking for free up to 48 hours before the trip.