Cancellation
Can I cancel my roadsurfer booking?
Cancellations make us sad but, yes, you can cancel your booking. Send us a short e-mail with your booking number and the name of the main tenant.
How can I cancel?
Simply send us a short e-mail with your cancellation wish, your booking number and, if you are not the main tenant, your full name.
Are there cancellations fees with roadsurfer?
No, there are no cancellation fees.
- Up to 60 before the trip, you can cancel and get a refund of your down payment.
- Up to 59-30 days before the trip, you can get a refund of up to 50% of the total rent price.
Depending on the value of the refunded sum, you can choose with regard to the remaining amount, whether you want a voucher or to rebook to a different time frame or model. If the rebooking leads to a lower total rent price, you will receive a voucher with the differential amount. If the new total rent price is higher, you still have to pay the differential amount.
- Up to 29 days – 48h before the trip, you can cancel free-of-charge in exchange for a voucher with the total sum or rebook to another time frame or vehicle category.
If the rebooking leads to a lower total rent price, you will receive a voucher with the differential amount. If the new total rent price is higher, you still have to pay the differential amount.
The full payment must have been received by roadsurfer at the time of the cancellation.
With 48h to go until the trip, we can no longer offer a free-of-charge cancellation or cancellation in exchange for a voucher.
How long can I cancel a booking free-of-charge?
You can cancel for free up to 48h before the beginning of the trip.
Your will receive your refund in the form of a voucher.
How will I be refunded?
If you cancel up to 60 days before the beginning of the trip, you will get a refund.
It will always happen in the same payment method that you used for your down payment.
For a bank transfer, please let us know your IBAN directly.