roadsurfer Rebooking And Cancellation Options

Learn more about our rebooking and cancellation policy, and frequently asked questions.

▶ Rebooking

▶ Cancellations

In the Case of a Rebooking:

• Rebooking is free of charge up to 48 hours before departure.

In the Case of a Cancellation:

• Cancellations up to 60 days before the 1st rental day is free of charge.
• Cancellations 59 days to 48 hours before departure will be charged 50% of the total price as a cancellation fee and issue you with a voucher for the other 50%.

We recommend booking the roadsurfer Flex option for maximum flexibility up to 48 hours before departure.

Rebooking

Can I change my roadsurfer booking?

Yes, you can change your booking up to 48 hours in advance to a different date and model free of charge. Please note that current prices apply.

How can I change my booking?

If you want to postpone, shorten or extend your trip, you can do this yourself via your customer login. You will find the link to your personal “Customer Account” in the e-mail with your booking confirmation.

If you would like to pick up your vehicle at another station or change the model, please contact us briefly by e-mail and inform us of your change of booking. We highly recommend that you check whether the desired model is available at the desired time. We will then send you a new booking confirmation as soon as possible.

Are there any rebooking fees with roadsurfer?

Rebooking is free-of-charge up to 48 hours before your booking. In case of a rebooking, the current prices will be charged.

Can I change my booking multiple times?

Yes, you can change the travel period of your trip several times. Once the rental period has been changed, the cancellation conditions of the original rebooking period will be applied to any future cancellation. If you have changed the booking within the period of 59 days to 48 hours before the start of the rental period, this will apply to a future cancellation, even if the booking is cancelled more than 60 days before the start of the rental period.

Until when can I rebook for free?

You can change your booking for free up to 48 hours before the trip.

Cancellations

Can I cancel my roadsurfer booking?

Yes, you can cancel your booking.

How do I cancel my roadsurfer booking?

You can cancel your booking yourself at any time. Please log in to your “Customer Account”. You will find your personal link in the e-mail with your booking confirmation.

Are there cancellations fees with roadsurfer?

You can cancel free of charge up to 60 days before the 1st rental day.

If you cancel 59 days to 48 hours before the start of your trip, the following conditions apply:

• With roadsurfer Flex Option: If you have chosen the roadsurfer Flex Option when booking, there are no cancellation fees and we will issue you with a voucher for the total amount of your trip if you cancel up to 48 hours before the start of the rental. Please refer to our rental terms and conditions for full cancellation rates and conditions and detailed information on cancellation vouchers.
• Without roadsurfer Flex Option: If you have not booked the roadsurfer Flex-Option, we will charge 50% of the total price as a cancellation fee and issue you with a voucher for the other 50%.

How will I be refunded?

If you cancel up to 60 days before the start of your trip, we will refund your payment to the same payment method that you have chosen for the payment.