Frequently asked questions when booking a campsite

Your booking confirmation email includes all the key details for your trip.

• Booking number, payment method, and price breakdown
• Host’s name, address, and contact details
• Spot location with Google Maps link, description, and house rules
• See the complete list of information included in your booking confirmation

You can view your booking details in your confirmation email and in your roadsurfer spots account.

• After booking, you will receive an email with the subject “Booking confirmation for your spot” that includes your booking number, location, and host’s contact details
• You can also log in to your roadsurfer spots account on the web or mobile app to review your booking at any time
• See the most common questions about finding your booking

You cannot directly modify a confirmed booking, but you may be able to cancel and rebook with your updated details.

• Cancel your trip up to 8 days before arrival to receive a refund (excluding the service fee)
• Within 7 days of arrival, no refund is provided — contact your host for possible solutions
• See the most common questions about changing a booking

You can cancel your trip up to 7 days before arrival for a refund.

• The refund includes the rental amount, excluding the service fee
• Within 7 days of arrival, no refund is provided
• See the most common questions about guest cancellations

You cannot directly modify a confirmed booking, but you may be able to cancel and rebook with your updated details.

• Cancel your trip up to 8 days before arrival to receive a refund (excluding the service fee)
• Within 7 days of arrival, no refund is provided — contact your host for possible solutions
• See the most common questions about changing a booking

You can cancel on short notice, but refunds depend on whether you are inside or outside the 7-day cancellation window.

• Within the cancellation period (more than 7 days): cancel in your spots account
• Outside the cancellation period (less than 7 days): contact roadsurfer spots; refunds are not available
• See the most common questions about cancelling on short notice
• Optional: see how to cancel your spot booking (website or app)

If a host cancels, you will receive a full refund before check-out, but the rules differ if the booking has already passed.

• Hosts can cancel more than 72 hours before check-in themselves
• Last-minute host cancellations are handled by the roadsurfer spots support team
• You will receive a 100% refund, including service fees, if the host cancels before check-out
• See the most common questions about host cancellations

You can apply a promo code during checkout by entering it in the voucher code field.

• Promo codes are personalised and tied to the designated holder
• Always check the expiry date before applying your code
• Discover our campfire card – the perfect gift for camping enthusiasts
• See the most common questions about promo codes

The service fee helps cover the costs of operating and improving the roadsurfer spots platform.

• Guests pay 20% of the booking subtotal plus a €2.50 net fee per booking
• Details of your service fee are included in your booking confirmation
• See the most common questions about the spots service fee

Refunds are issued automatically for eligible cancellations and details are sent in your confirmation email.

• Processing can take up to 14 days depending on your bank
• Guest and host cancellations follow different policies
• See the most common questions about the refund process

Campsite amenities are listed by the host in the spot profile, and you can ask your host directly for details after booking.

• Check the facilities section in the spot description
• Message your host after booking if you have specific questions about amenities
• See the most common questions about campsite amenities

Check-in and check-out times are set by the host and listed on the spot profile.

• Find them between the house rules and the cancellation policy
• It is recommended to coordinate your arrival with your host; do not arrive after 8 PM without prior agreement
• See the most common questions about check-in and check-out times

You will receive your host’s contact details in the confirmation email, and you can also reach them through the roadsurfer spots chat.

• After booking, you will get an email with your host’s phone number and/or email address
• Use the chat function on the website or in the roadsurfer app for direct messages
• The chat will automatically close after check-out
• See the most common questions about contacting your host

The campfire card gives you a 10% discount on campgrounds and RV parks across Europe.

• Purchase it for €19.99 per year in the online shop
• Valid from the date of purchase until the end of the same year
• See the most common questions about the campfire card