What happens if the host cancels my confirmed booking?
Although it’s uncommon, there may be instances where a host needs to cancel a booking. The host can cancel from their end if the cancellation occurs more than 72 hours before your check-in date. However, for last-minute bookings, the host needs to contact roadsurfer spots support for assistance with the cancellation.
Refunds for host cancellations
Successful cancellations before the check-out date: If your host successfully cancels your booking before your check-out date, you will automatically receive a 100% refund, which includes the roadsurfer spots service fees. Upon cancellation, you will receive confirmation along with the refund details.
Host hasn’t canceled the booking and the check-out date has passed: If your host hasn’t canceled your booking and your check-out date has passed, the payout for the booking has already been sent to the host. To process a refund for the roadsurfer fees, please submit your refund request through the contact form and include your booking number and IBAN.
If you are the one who initiated the cancellation, the amount of the refund will be based on the guest cancellation policy. Please check the guest cancellation faqs for more details.