What is the refund process?
Refunds are issued automatically for eligible cancellations, and the details are sent in your confirmation email.
The exact process depends on who cancelled the booking and when the cancellation occurred.
To confirm whether you are eligible for a refund, review the guest cancellation policy.
- If the host initiates the cancellation, see the help article on what happens if the host cancels
Refunds for bookings cancelled within the cancellation period are processed automatically.
- The refund is sent to your original payment method
- You will receive a confirmation email with refund details
- Depending on your bank, it may take up to 14 days to appear
If a booking is cancelled outside of the cancellation period, no automatic refund is issued.
- You will receive a cancellation confirmation email
- The payout will already have been sent to the host
- Contact the host directly if you wish to request a refund; if they agree, provide your IBAN so they can transfer the agreed amount