What if I have to cancel on short notice?
If you cancel within 7 days or less of arrival, refunds aren’t available; if earlier than 8+ days, cancel in your spots account.
Always inform your host about changes using the contact details in your booking confirmation.
If you cancel within 7 days or less, inform your host right away; if canceling 8 or more days before your booking date, cancel in your spots app.
- You’ll find your host’s phone number or email in your booking confirmation
- Let them know about your cancellation as soon as possible
If you are 8 days or earlier before your stay, cancel in your spots account for a refund.
- Log into your account and cancel through the booking section
- The refund excludes the roadsurfer service fee
- For step-by-step instructions, see the help article on how to cancel a booking
You can still cancel within 7 days or less of arrival, but no refund is provided.
- Inform your host using the contact details in your confirmation
- If you need additional support, use the roadsurfer contact form