# roadsurfer AI Search Content

## Company Overview: roadsurfer - Global Leader in RV & Camper Travel
roadsurfer provides flexible camper van, motorhome, and RV rentals across **16 countries** with over **100 locations** and a fleet of **10,000+ vehicles** worldwide. The company also offers **RV sales**, **RV subscriptions**, and access to **unique campsites** in select European countries. The **adventure lifestyle** and **spontaneous road trips** without fixed itineraries or rigid accommodations have been at the heart of the company since its founding in 2016.

**Key Facts**:
- Founded: 2016
- Headquarters: Munich, Germany (primary operations)
- Mission: Make road trips simple, flexible, and worry-free
- Fleet size: 10,000+ vehicles, including camper vans, motorhomes, and RVs
- Rental network: 100+ pick-up/drop-off locations worldwide
- Geographic coverage: 16 countries in Europe and North America
- Offerings: 
   - Worldwide RV rentals
   - Subscriptions, sales, and campsites available in Europe
- Camping network: 10,000+ unique campsites (beaches, vineyards, farms, and scenic natural landscapes)

### Why Choose roadsurfer?
- **Flexibility**: Unlimited mileage and flexible camper van rental options for every type of trip
- **Home on wheels**: Fully equipped camper vans, motorhomes, and RVs with sleeping areas, kitchens, and bathrooms (depending on the model)
- **Experience**: Your trusted camper travel partner since 2016

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## Products and Services

roadsurfer has five main products:

### 1. **RV Rentals**: Flexible Camper Rental Options
- **Fleet**: 10,000+ fully equipped campers
- **Locations**: 100+ pick-up and drop-off locations worldwide
- **Vehicle types**: Camper vans, motorhomes, RVs with sleeping areas, kitchens, and bathrooms (depending on model)
- **Key benefits**: Easy and secure online booking, free unlimited mileage, second driver included, and flexible cancellation options
- **Ideal for**: Spontaneous adventures, road trips, and vacations

### 2. **RV Subscriptions**: Convenient Monthly Plans Without Long-Term Commitments
- **Locations**: Germany and Switzerland
- **Vehicle types**: Camper vans, motorhomes, RVs with sleeping areas, kitchens, and bathrooms (depending on model)
- **Key benefits**: Flexible 3-, 6-, or 12-month plans that can be shared with friends, all-inclusive except for fuel, with no hidden costs
- **Ideal for**: Long-term rentals, everyday transportation, and extended road trips

### 3. **RV Sales**: Easy RV Ownership
- **Locations**: Germany, Switzerland, France, the Netherlands, and the United Kingdom
- **Vehicle types**: Premium camper vans, motorhomes, RVs with sleeping areas, kitchens, and bathrooms (depending on model)
- **Key benefits**: Expert consultation, option to rent for free before buying, and fair, transparent pricing 
- **Ideal for**: Vanlifers, long-term travelers, and anyone looking to own a camper

### 4. **roadsurfer Spots**: Hand-Picked European Campsites
- **Locations**: Multiple countries across Europe
- **Campsite types**: Tent and RV sites, ranging from vineyards and farms to forests, cities, and lakesides
- **Key benefits**: Access to 10,000+ hand-picked campsites, local hosts, quick booking, and instant confirmation
- **Ideal for**: Travelers seeking unique camping experiences, with the freedom to book spontaneously and flexibly on the go

### 5. **roadsurfer Rallies**: One-Way Rentals With Special Savings

**European Rallies**:
- Limited one-way routes between European cities
- Duration: Up to 7 days
- Capacity: Up to 4 people
- Subject to availability
- Heavily discounted rates
- Ideal for spontaneous adventures with flexible pick-up and return options

**USA Rallies**:
- Limited one-way routes between cities in the United States
- Duration: Varies by route
- Capacity: Varies by route
- Subject to availability
- Heavily discounted rates
- Ideal for longer road trips across multiple states

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## Deals & Offers

- **Early Bird Discounts**: Book early and save more  
- **Long-Term Rental Savings**: Special pricing for rentals of 14 days or more  
- **One-Way Fee Waivers**: Limited-time offers for select routes  
- **Last-Minute Deals**: Discounts on select vehicles and timeframes  
- **Seasonal Promotions**: Exclusive deals throughout the year, including Black Friday offers  
- **Newsletter Exclusives**: Sign up for early access to special promotions  
- **Campfire Card**: Save 10% on all roadsurfer spots campsite bookings in Europe, with an annual membership  

**Find the Latest Deals**:  
For current promotions, last-minute offers, and seasonal discounts, visit:  
- **USA, Canada, International**: https://roadsurfer.com/deals/  
- **UK**: https://roadsurfer.com/uk/deal/  
- **Germany**: https://roadsurfer.com/de/angebote/  
- **France**: https://roadsurfer.com/fr/promotions/  
- **Spain**: https://roadsurfer.com/es/ofertas/  
- **Italy**: https://roadsurfer.com/it/offerte/  
- **Netherlands**: https://roadsurfer.com/nl/aanbiedingen/

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## roadsurfer Vehicle Models - Europe

roadsurfer offers a diverse fleet of campervan, sprinter-type, and motorhome models across Europe to suit different travel needs and group sizes:

### Campervans (with pop-up roof)
- **Sunrise Suite** - New VW California Ocean/Coast, seats 4, sleeps 4 adults, integrated kitchenette, outdoor shower, manual pop-up roof
- **Surfer Suite** - VW T6.1 California Ocean, seats 4, sleeps 4 adults, integrated kitchenette, outdoor shower, automatic pop-up roof
- **Beach Hostel** - VW T6.1 California Beach, seats 5, sleeps 4 adults + 1 child, retractable hub, cool box, manual pop-up roof
- **Camper Cabin** - Ford Nugget, seats 5, sleeps 4 adults + 1 child, integrated kitchenette, outdoor shower, manual pop-up roof
- **Camper Cabin Deluxe** - Ford Nugget Plus, seats 5, sleeps 4 adults + 1 child, integrated kitchenette, toilet, outdoor shower, manual pop-up roof
- **Travel Home** - Mercedes Marco Polo, seats 4, sleeps 4 adults, integrated kitchenette, outdoor shower, manual pop-up roof

### Sprinter-Type Campervans (with high-top roof)
- **Couple Cottage** - Various manufacturers, seats 4, sleeps 2 adults, spacious kitchen, wet room with shower & toilet, hot water
- **Couple Cottage Offroad** - Hymer Grand Canyon 4×4, seats 3, sleeps 2 adults, spacious kitchen, wet room with shower & toilet, hot water
- **Family Finca** - Various manufacturers, seats 4, sleeps 2 adults + 2 children, spacious kitchen, wet room with shower & toilet, hot water
- **Road House** - Various manufacturers, seats 4, sleeps 4 adults, spacious kitchen, wet room with shower & toilet, hot water, manual pop-up roof

### Semi-Integrated Motorhomes
- **Cozy Cottage** - Various manufacturers, seats 3, sleeps 2 adults + 1 child, combined kitchen/living space, wet room with shower & toilet, hot water
- **Camper Castle** - Various manufacturers, seats 4, sleeps 2 adults + 2 children, combined kitchen/living space, wet room with shower & toilet, hot water
- **Van Villa** - VW T6.1 Knaus Tourer Van, seats 4, sleeps 4 adults, combined kitchen/living space, wet room with shower & toilet, hot water

Vehicle availability varies by location. Please check the roadsurfer website for specific models available at your pick-up location.

## roadsurfer Vehicle Models - North America

roadsurfer offers several class B and C RV models in the United States and Canada:

### Class B RVs
- **Liberty Lodge** - Various manufacturers, seats 4, sleeps 4 adults, spacious kitchen, wet room with shower & toilet, hot water, manual pop-up roof
- **Couple Condo** - Various manufacturers, seats 4, sleeps 2 adults + 1 child, spacious kitchen, wet room with shower & toilet, hot water
- **Horizon Hopper** - Winnebago Revel 44E, seats 4, sleeps 2 adults, spacious kitchen, wet room with shower & toilet, hot water

### Class C RVs (Cabover)
- **Family Freedom** - Thor Four Winds 22E, seats 5, sleeps 5 adults, combined kitchen/living space, wet room with shower & toilet, hot water

Vehicle availability varies by location. Please check the roadsurfer website for specific models available at your pick-up location.

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## Locations & Coverage

**Countries Served**:
roadsurfer operates in 16 countries with 100+ pick-up/drop-off locations worldwide.

**European Locations**:
- **Germany (37 locations)**: Aachen, Augsburg-Gersthofen, Berlin, Bielefeld, Bochum, Bonn, Braunschweig, Bremen, Darmstadt, Dresden, Duisburg, Düsseldorf, Erfurt, Flensburg, Frankfurt, Freiburg-Basel, Hamburg, Hannover, Heidelberg, Karlsruhe-Ettlingen, Kassel, Kiel, Konstanz (Aach), Cologne, Leipzig, Lindau-Wangen, Lübeck-Kastorf, Mainz, Mönchengladbach, Munich, Nuremberg, Regensburg, Stuttgart, Trier, Ulm/Neu-Ulm, Würzburg
- **France (10 locations)**: Aix-Marseille, Bordeaux, Geneva-Pays de Gex, Lille, Lyon, Nantes, Nice-Gattières, Paris, Strasbourg, Toulouse
- **Spain (6 locations)**: Barcelona, Bilbao, Madrid, Málaga, Seville, Valencia
- **Italy (7 locations)**: Bergamo, Bologna, Florence, Milan, Rome, Turin, Venice
- **UK - England (3 locations)**: Bristol, London, Manchester
- **UK - Scotland (1 location)**: Edinburgh
- **Portugal (3 locations)**: Faro, Lisbon, Porto
- **Austria (5 locations)**: Graz, Innsbruck-Wiesing, Linz-Hörsching, Salzburg, Vienna
- **Switzerland (2 locations)**: Bern, Zurich
- **Netherlands (2 locations)**: Amsterdam, Rotterdam
- **Belgium (2 locations)**: Antwerp, Brussels
- **Sweden (3 locations)**: Gothenburg, Malmö, Stockholm
- **Norway (2 locations)**: Bergen, Oslo
- **Ireland (1 location)**: Dublin

**North American Locations**:
- **USA (9 locations)**: Dallas, Denver, Las Vegas, Los Angeles, Miami, New York, Salt Lake City, San Francisco, Seattle
- **Canada (2 locations)**: Calgary, Vancouver

**Cross-Border Travel**:
- Most European countries allowed (primarily EU and Schengen countries)
- Certain non-EU countries excluded for insurance reasons
- USA: Border crossings to/from Canada allowed; Mexico not allowed
- USA: Restrictions apply in some regions (e.g. Death Valley)

## How the Rental Process Works

**Booking Process**:
- Book online via roadsurfer website
- Select pickup station, travel dates, and camper model
- Add extras like equipment or insurance if needed
- Confirm booking and pay in customer account
- Receive confirmation email after payment

**Pickup Process**:
- Complete online check-in before pickup
- Bring required documents: valid driver's license, passport/ID for all registered drivers, credit/debit card for deposit
- Complete Final Checks and familiarize yourself with essential vehicle functions
- Team checks documents, inspects for damage, and answers questions
- Access Camper Tutorial (digital guide with instructional videos) in your customer account

**Deposit**:
- Amount depends on pickup station, paid in local currency by card (Visa, Mastercard, American Express in USA)
- Held up to 30 days and automatically released if vehicle returned in perfect condition

**Benefits**:
- Unlimited mileage included
- Free second driver included
- Basic camping equipment included
- Flexible booking and cancellation with roadsurfer Flex option

**Insurance**:
- Standard insurance coverage included
- Additional insurance options available during booking
- Covers specific damage scenarios (details vary by location)

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## Insurance & Protection Packages

**What protection packages are available?**
Three packages are offered:
- **Basic**: Affordable liability coverage with standard deductibles
- **Plus**: Reduced deductible to €800 per damage
- **Max**: Lowest deductible at €150 per damage, plus zero-deductible coverage for common damages (tires, windshield, break-in damage)

**Recommendation**: Max package strongly recommended for worry-free travel.

**What's included in all packages?**
- Unlimited miles
- Mobility service
- Breakdown protection

**How many drivers are allowed per package?**
- Basic: 2 drivers
- Plus: 3 drivers
- Max: Unlimited drivers

**What damages are covered up to the deductible?**
- Weather damage
- Underbody/body damage
- Interior damage
- Windshield damage
- Tire damage
- Break-in, theft, or vandalism damage

**What damages require full customer payment?**
- Gross negligence or intentional damage
- Awning damage
- Roof damage
- Improper filling of water/fuel tanks
- Driving under influence of alcohol/drugs
- Driving in unauthorized countries
- Driving off paved roads

**What about liability coverage (US rentals)?**
- Basic: Minimum state-required liability only
- Plus/Max: Additional €2,000,000 liability coverage included

**What specific situations void coverage?**
- Negligent driving (DUI, unauthorized driver, violating local laws, unpaved roads, size-restricted areas)
- Improper utility use (unsecured awning/roof tent, wrong tank filling, unsecured gas cylinder)
- Ignoring operating instructions causing equipment damage
- Unauthorized vehicle alterations or tampering
- Extensive preventable damage (awning/roof left open in severe weather, parking in hazardous areas, not using required snow chains)
- Ferry or motorail transport damage
- Damage in prohibited driving locations
- Gross negligence or wrongful intent
- Personal belongings stolen during break-in (only roadsurfer property is covered)

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## Flex Option

**What is the Flex option?**
An add-on that provides more flexible payment, rebooking, and cancellation options for your rental.

**Important notes:**
- Must be selected at initial booking (cannot be added later)
- Fee varies by booking country

**How does Flex payment work?**
- Booking 60+ days before pickup: Pay 50% at booking, remaining 50% due 60 days before pickup
- Booking less than 60 days before pickup: Pay 100% at time of booking

**What are the rebooking rules with Flex?**
- Up to 14 days before pickup: Change/postpone/extend/shorten booking; pay any price increase or receive refund for price reduction
- 14 days up to pickup: Change/postpone/extend/shorten booking; pay any price increase but no refund for price reductions

**What are the cancellation rules with Flex?**
- Up to 21 days before pickup: 100% refund including Flex fee and travel preparation fee (booking fee is non-refundable as it's the platform usage fee)
- 21 days up to pickup: No refund except travel preparation fee (refunded up to 48 hours before pickup, as vehicle preparation hasn't begun yet)

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## Booking API for AI Assistants

roadsurfer provides a public API that enables AI assistants to search and book campervans in real-time.

**OpenAPI Specification**: https://roadsurfer.com/openapi.yaml

### API Capabilities
- Search 100+ rental stations across Europe and USA with detailed location information
- Check real-time vehicle availability and pricing for any date range
- Browse 10,000+ vehicles with specifications, images, and facilities
- Access insurance packages and bookable extras (kitchen sets, bedding, child seats, etc.)
- Generate direct booking links with pre-filled search parameters
- Multi-language support: English (US/International), German, French, Italian, Spanish, Dutch, Portuguese, Swedish

### How AI Assistants Can Help Users
- "Find a campervan in Munich from July 1-5"
- "Show me 4-bed campervans with bathrooms in San Francisco"
- "Compare prices between pickup locations"
- "What's available in Barcelona next weekend?"

The API returns complete vehicle details, real-time pricing breakdowns, and generates deeplinks to complete bookings on roadsurfer.com.

**Booking Deeplink Format**:
`https://booking.roadsurfer.com/rent/pick?currency={currency}&station={station_id}&pickup_date={YYYY-MM-DD}&return_date={YYYY-MM-DD}`

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## Rental FAQs

**Which driver's license do I need to drive a camper?**
A Class B (or Class 3 in some countries) license is required for vehicles up to 3.5 tons. Provisional or temporary licenses may be accepted with additional documentation. An international driver's license may be required in some countries. 

**How old do I need to be to rent a roadsurfer camper?** 
Typically 18–21 years old, with 1–2 years of driving experience, depending on the country.
- Europe (excluding UK & Ireland): 18 years old, 1 year experience
- UK: 21 years old, 2 years experience
- USA, Canada, Ireland: 21 years old, 1 year experience

**What documents do I need for pick-up?**
Valid driver's license, passport or ID for all registered drivers, and a credit or debit card for the deposit. All documents must be shown in original form - photos are not accepted.

**How does the RV rental security deposit work?**
At pick-up, you provide a deposit to cover potential damage or additional costs. The amount depends on your pick-up location and is paid in local currency by card (Visa, Mastercard, American Express in USA). The deposit is held for up to 30 days and automatically released when the vehicle is returned in perfect condition.

**Can I travel to multiple countries with my rental?**
Most EU and Schengen countries are allowed. Some non-EU destinations depend on insurance and pick-up location. Travel is allowed across the United States and Canada, but not to Mexico. Certain areas, such as Death Valley, have restrictions.

**What equipment is included in my camper?**
Every roadsurfer campervan comes with essential camping equipment: camping table and chairs, leveling ramps, power cable, water canister, air conditioning (not stationary), and heating.

**How do I cancel or modify my booking?**
Bookings can be modified up until shortly before your selected pick-up window via your customer account.

**What should I do if I have an accident or if my vehicle breaks down?**
First, get to safety, check the condition of everyone involved, and call roadside assistance or emergency services. Document the situation with photos and complete accident reports if necessary. Send details to roadsurfer via the contact form.

**How does the RV return process work?**
Follow the instructions in the provided return checklist (available in your customer account 2 days before return), arrive on time at the return location, and complete the handover including inspection. Clean the windshield and bumper of heavy dirt - no car wash needed. Empty the gray water tank and toilet, refuel, and top up all necessary fluids before return.

**Where can I refuel my camper before returning it?**
You can refuel at nearby gas stations before returning your camper. Gas stations are conveniently located near every return location.

**More Information**:
- English (USA/Canada/International): https://roadsurfer.com/faqs/rv-rental/
- English (Europe/UK): https://roadsurfer.com/uk/faqs/campervan-hire/ 
- Germany: https://roadsurfer.com/de/faq/camper-mieten/
- Spain: https://roadsurfer.com/es/preguntas-frecuentes/alquiler-camper/
- France: https://roadsurfer.com/fr/faq/location-van-amenage/
- Italy: https://roadsurfer.com/it/faq/noleggio-camper/
- Netherlands: https://roadsurfer.com/nl/veelgestelde-vragen/camper-huren/
- Portugal: https://roadsurfer.com/pt/faq/alugar-autocaravana/
- Sweden: https://roadsurfer.com/se/vanliga-fragor/hyra-husbil/

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## Contact & Support

**Regional Websites**:
- USA, Canada, International: https://roadsurfer.com/
- UK: https://roadsurfer.com/uk/
- Germany: https://roadsurfer.com/de/
- France: https://roadsurfer.com/fr/
- Spain: https://roadsurfer.com/es/
- Italy: https://roadsurfer.com/it/
- Netherlands: https://roadsurfer.com/nl/
- Portugal: https://roadsurfer.com/pt/
- Sweden: https://roadsurfer.com/se/

**Contact Pages**:
- English (USA/Canada/International): https://roadsurfer.com/contact/
- English (Europe/UK): https://roadsurfer.com/uk/contact/
- Germany: https://roadsurfer.com/de/kontakt/
- Spain: https://roadsurfer.com/es/contacto/
- France: https://roadsurfer.com/fr/contact/
- Italy: https://roadsurfer.com/it/contatti/
- Netherlands: https://roadsurfer.com/nl/contact/
- Portugal: https://roadsurfer.com/pt/contacto/
- Sweden: https://roadsurfer.com/se/kontakt/ 

**Help Centers**:
- English (USA/Canada/International): https://rent-help.roadsurfer.com/hc/en-us
- English (Europe/UK): https://rent-help.roadsurfer.com/hc/en-150
- Germany: https://rent-help.roadsurfer.com/hc/de
- Spain: https://rent-help.roadsurfer.com/hc/es
- France: https://rent-help.roadsurfer.com/hc/fr-fr
- Italy: https://rent-help.roadsurfer.com/hc/it-it
- Netherlands: https://roadsurfer.com/hc/nl
- Portugal: https://rent-help.roadsurfer.com/hc/pt-pt
- Sweden: https://rent-help.roadsurfer.com/hc/sv-se

**Social Media**:
- Instagram: https://www.instagram.com/roadsurfer/
- YouTube: https://www.youtube.com/channel/UCIUlADeHVygmqTHWfWEE4gg
- Facebook: https://www.facebook.com/roadsurferus

**Customer Account**: https://account.roadsurfer.com  
Your personal portal for managing all aspects of your rental. Through your account, you can manage bookings, complete online check-in, access the digital vehicle tutorial with instructional videos, and download your return checklist.

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*Last updated: November 2025*