For each booking with roadsurfer we charge a one-time service fee of 89 Euro in addition to the tariff mentioned – for the “Dog Suite” the service fee is 179 Euro.

Both fees do not include cleaning fees. So it is advisable to keep the van clean to avoid additional costs, because we charge costs for cleaning if necessary.

For each booking a security deposit of 800 Euro must be paid to Roadsurfer.

You can pick up your Campervan from Monday to Saturday. Unfortunately, we do not offer a pick up on Sundays and public holidays. Furthermore, bookings are not accepted during these periods.

If you drop off your camper van outside of our business hours, early return happens at your own risk. We do not grant any liability for damages incurred on the bus during that time.

The minimum rental period throughout the year is three nights.

The Campervan pick up takes place in the afternoon between 2 to 5 PM. Returns take place on the last day of the rental in the morning between 9 to 11 AM. With us you only pay the nights that you rent your camper van. Therefore, the first and last day are charged with half the price.

You must be over 18 years in order to rent a camper van. If you are younger than 23 a higher deductible is charged. Please have a look at the insurance information in the list above.

Our cancellation policy summarized: In case of cancellation up to 60 days before the 1^st day of your rental, the cancellation is free of charge. 59-15 days before your rental period, 50 % of the paid amount is due (deposit will be forfeited). Regarding cancellations 14-0 days before your booked period leads up to the payment of the full rental price. Extras must be paid to Roadsurfer for every service booked.

You will always receive your camper van clean, inside and outside.

If you hand your camper van back to us cleaned (swept, wiped, and no stains included), we will not charge any extra amount for cleaning.