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YOUR CAMPERVAN HIRE

Your advantages with roadsurfer

There are many reasons to rent from us, but first and foremost we would like to provide our friendly and helpful staff at our locations and our service hotline! We do everything we can to give you a perfect start to your holiday with our campers. More advantages to rent at roadsurfer you can find here…


Friendly staff

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4.9 of 5 stars on Google & Facebook

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Optimum insurance cover

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Individual vehicle instruction

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Unlimited free kilometers

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All European countries allowed

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General

You came to the right place! After each rental season we sell some of our vans at great conditions. Please contact sales@roadsurfer.com

Definitely a great way to go! Our vans are absolutely suitable for families with kids and well-equipped for that purpose. Your young ones will have the time of their lives on a camping trip! Where else can they be so free, so dirty and so happy? Thunderstorms are nothing to worry about either in the comfort and safety of our vans. A fresh breeze on top of it all and everyone will sleep like a baby.

When booking a ferry, for example to Sardinia, Corsica or Norway, please always state 6 metres as the length of the vehicle. In some cases, the bike rack might still be mounted on your van, even though it has not explicitly been booked. As we want to guarantee a quick and smooth pick-up process it is common that the bike rack will remain on the van. This is because the mounting and dismounting is quite time-consuming and laborious.

If asked for the license plate, please enter “rental car” – even if we do know your van’s plate number already, it could always be switched last-minute and would only cause you unnecessary trouble. All ferry providers know and accept this procedure!

You can take your van to any country within continental Europe as well as Belarus, Norway, Iceland, Croatia, Andorra, Albania, Macedonia, Malta, Moldova,Montenegro and Switzerland. Please let us know your destination when picking up the van. Excluded countries are Turkey, Russia, Morocco, Tunesia, Israel and Iran and all other non-EU countries within geographical Europe.

As part of our internationalization, we also want to enable non-German-speaking Customer to pronounce the names of our buses. That’s why we also internationalized our German names “Einsteiger” and “Aussteiger”. The Einsteiger models are now the “Beach Hostel” or “Beach Hostel Deluxe”, the Aussteiger Plus becomes the “Surfer Suite” and the Aussteiger in 2019 is our dog bus “Dog Suite”. New is our the “Travel Home” – a Mercedes Marco Polo.

Our model “Beach Hostel Deluxe” has a roof tent. Not only does it look cool, it’s also really cosy. But how fast is it allowed to drive? There’s no clear answer to that, but a recommendation from us: If you go 120-130 km/h, you’re definitely safe. Many report that they drive faster with their roof tent. That’s possible – but we don’t recommend it: because besides an increasing safety risk due to wind pressure, fast driving with a roof tent doesn’t make sense either. On the one hand, the noise level increases massively and, on the other hand, fuel consumption rises significantly above 130 km/h.

Yes, with great pleasure, but only by individual arrangement. Please send us an email at least 2 working days in advance to contakt@roadsurfer.com, so that we can make an appointment possible and have time for you.

Service

“Best price option” means that we offer the best price available. The universe of camper rentals is not very transparent and offers are hard to compare. We will adjust our price, if you find a better offer for the same vehicle with the same equipment in the area within 24 hours after booking with us. More info here!

All of our locations are centrally located close to the city centers and easily reachable via public transport. Therefore we do not have private, secured parking at any of our locations. In Frankfurt the surrounding industrial park offers free and easy on-street parking. The parking situation is a bit more limited in Munich but possible in the surrounding residential area. The best option is – when and if possible – a second driver who can take your personal car home again.

Sorry, we do not offer this service in 2019.

It depends. We will try to accomodate your wish of returning your roadsurfer to a different location within Germany. However, we cannot give a guarantee. Just ask and we will try to make it happen.

Just check our booking page for open dates or contact us directly. We will find something for you! Especially last-minute you might get lucky and a roadsurfer will be available for you! Give us a call!

roadsurfer does not have a limit on kilometers. Be free and drive however far the road takes you.

We co-finance a forrest protection project in Brasil and do our part for the environment. We compensate all CO2 emissions of our roadsurfer vans – and each kilometer driven by our renters – by paying towards this sustainability project. The result: Travelling in our roadsurfer – as compared to your own car – means travelling 100 % eco-friendly.

Since February 2017, France has launched an environmental badge, the so-called “Crit’Air Vignette”, which is mandatory also for foreign vehicles in some cities. The aim is to reduce emissions such as fine dust and nitrogen oxides in the air in the long term. Thus, if you plan to drive through France with your roadsurfer, please consider the following:

There are 2 types of environmental zones in France:

– the so-called “ZPA” (“zones à protection de l’air”) are temporary zones in which driving bans are imposed for short periods in inner cities and areas of high population density for acute pollution situations.

– The ZCR (“zones à circulation restreinte”) are fixed environmental zones with traffic restrictions. In order to enter these zones, your vehicle needs the “Crit’Air” vignette. The vignette is currently mandatory (as of April 2019) in Paris, Grenoble (also for the motorway), Lille, Lyon (except A6, A7, A42), Annecy and Strasbourg.

If you have booked your roadsurfer in our new locations Paris or Bordeaux, there is nothing more for you to do: all roadsurfer of the French sites already have their vignette!

For roadsurfer vans booked at German locations, it is your own responsibility to register your van. It’s very easy online: contact us via email at contact@roadsurfer.com  about one week before departure. We will then send you the specific vehicle data you need to register your van on the official website of the French Ministry of the Environment www.certificat-air.gouv.fr , and you can apply for the vignette for your roadsurfer for 4.21 euros handling fee! The vignette will be sent to the address on your registration document, i.e. our roadsurfer headoffice. After 48 – 72h you will receive an order confirmation to your private e-mail address with which you have applied for the registration – which is sufficient as official proof of registration in case of a possible check!

If you have any further questions, you can find all information at https://www.certificat-air.gouv.fr/en/ – or of course we are here for you! And then – c’est parti for carefree holidays in la belle France !

Damage & insurance

Young drivers under the age of 23 can also book with us and drive our campervans. However, you do have to be in possession of your license for at least one year. The rental price includes 2 drivers. If you as the renter or driver are under the age of 23, please note that the deductible in case of an accident/damage  is increased to 3000€. By booking the Advanced or Complete insurance package, the deductible for young drivers can be respectively reduced to 2000€ or 1000€.

The deductible for damage covered by the fully comprehensive insurance is 1500€.  To reduce this deductible to a minimum, we suggest booking one of our “carefree-packages”. For 12€/day the deductible can be reduced to 750€ (Advanced Package). The Complete Package for 18€/day reduces the deductible to 250€.

Please note that the deductible for young drivers under the age of 23 is considerably higher at 3000€. It can also be reduced with the “carefree-packages” to 2000€ (Advanced) or 1000€ (Complete).

If you rent a roadsurfer a fully comprehensive insurance coverage with a deductible of 1500€ is included in the rental rate. The deductible for young drivers under the age of 23 is 3000€.

Third party liability as well as theft-protection are also included. In case of an accident a pan-European full-insurance will cover. The deductible can be reduced by booking the insurance packages “Advanced” or “Complete”. With these packages you will receive a broader range of coverage. All details can be found on our “rates” page.

In case of an accident or malfunction of your vehicle, please contact Volkswagen’s mobility guarantee service immediately. Should this service not be able to help out, the pan-European comprehensive insurane will cover. Please contact the insurer directly. If there is an accident, please also call the police for an official report. In any case, please report all damage, accidents or breakdowns to the roadsurfer headquarters by email  (rental@roadsurfer.com). All important telephone numbers of the manufacturer, the insurance company and our headquarters are of course provided when picking up the van.

Cancellation insurance makes sense if, for example, you wish to cancel your trip due to an accident, serious illness or death. With roadsurfer you cannot take out a travel cancellation insurance. BUT: Up to 60 days before the start of your trip you can cancel free of charge. 59-15 days before the start of the rental period, 50 percent of the total rental price is due (deposit will be retained). For cancellations 14-0 days before the 1st rental day, the full rental price including extras must be paid 100 percent to roadsurfer. If you wish to have more comprehensive protection until the start of your trip, you should take out travel cancellation insurance with an insurance provider.

Amenities

You can easily install your child safety seat in the roadsurfer van. The seatbelts allow you to fixate any kind of seat. Our newest T6 California busses and Marco Polo Vans feature the Isofix system – simply bring along your Isofix-base if you have a baby Maxicosi.

No. The bike rack is an optional extra which can be booked for 4€/day. In some cases, the bike rack might still be mounted on your van from the previous renter  and cannot always be removed right away. This is the only way we can guarantee a quick and smooth transition between rentals. Mounting and dismounting is unfortunately quite time-consuming and laborious. Therefore, we ask you to ALWAYS indicate 6 metres as the length of the vehicle – even if the bike rack was not booked – when making reservations for ferries. All vans have rearview cameras and/or a park pilot system so that you will not have to worry about an obstructed view out the back window.

Yes. 2019 we offer with the Mercedes-Benz Marco Polo – “Travel Home” a model with towing hitch -load 2500 Kg.

All our vans offer 4-5 beds. Campervans with pop-top or rooftent sleep 4-5 persons (2 in the vehicle and 2-3 up top).

There is a variety of camping equipment which can be rented from roadsurfer. A roof-rack for your surfboard, a bicycle-rack for the back of the van or a child’s bed – there is a few optional extras. Just have a look at our campervan model pages – all bookable camping accessories are listed there!

roadsurfer offers campervans in different categories:

roadsurfer interior contstruction

VW T6 Camper “Beach Hostel”, Transporter Kombi with rear kitchen and roof tent (4-5 beds/5 seats)

Volkswagen

VW T6 California Beach”Beach Hostel Deluxe” (4-5 beds/5 seats/Camping cooler).

VW T6 California Ocean “Dog Suite” for dog owner (4-5 beds/4 seats/Kitchenette)

VW T6 California Ocean “Surfer Suite” (4-5 beds/4 seats/Kitchenette)

Mercedes

Mercedes Benz Marco Polo “Travel Home” (4-5 beds/4 seats/Kitchenette)

Please note that Norwegians use gas cylinders with different connections. There are two ways to get back to a full cylinder on site:

  • In Norway LPG has a network of gas filling stations. Gas cylinders can be refilled there. You can find a list here: www.lpgguiden.no
  • You buy an adapter with which you can connect the Norwegian gas bottle. After the trip you can return the bottle and get your deposit back. But you have to keep the adapter.

Rent & cancellation

Our pick-up times are always between 2 pm and 5 pm – depending on how thoroughly the van has to be cleaned and if it needs a service-check. Return times are between 9 am and 11 am. Accordingly, the first and last day are only charged as half days.

Of course you can let us know if you don’t want to take along a porta-potti or other equipment which you had booked. However, we unfortunately cannot refund such equipment (bike rack for example) as we plan and purchase according to these bookings in advance. We ask for your understanding that equipment cannot be cancelled separately.

Unfortunately not. We hand our roadsurfer vans over Monday through Saturday (except for public holidays). Our rental agents work during regular office hours but not on Sundays and public holidays. This applies to returns as well. Please choose any day from Monday through Saturday for pick-up and return of your roadsurfer.

Of course! The longer you rent your roadsurfer, the better the price. As of 16 nights you will receive a discount of 5%. 23 nights and longer will get you a 10% discount and as of 37 days we will take as much as 15%  off your rental price. Long-term is the way to go!

We accept various means of payment: bank transfer, credit card and PayPal. All means of payment are free-of-charge!

Your roadsurfer will be given to you sparkly-clean, swept and vacuumed. The upholstery is spotless. This is how we would like to have it returned. You will not have to worry about additional cleaning fees if you’ve swept and wiped down the inside of the van before returning. We encourage you to return the van in the condition you found it in. If you don’t get any chance whatsoever to do so, we will have to retain a 100€ cleaning charge from your security deposit.

The minimum rental period is 3 nights in every season.

GREAT NEWS for dog-owners: You may bring your furry friend along. BUT in busses which are SOLELY and SPECIFICALLY given to renters who travel with dogs. Please choose the model DOG SUITE if you want to travel with your dog. Other models are not possible.

Why are there special dog-vans at roadsurfer? A lot of families with small children and babies rent from us and it is absolutely essential to us that our vans are hygienically clean and free from allergens. Renters travelling without a dog are always guaranteed a doghair-free car, without specifically having to ask for it.

Well, we are afraid there is no way around it, as accidents can unfortunately always happen. A security deposit in the amount of 800€ will have to be provided either by debit or credit card. It will be refunded within 14 days after returning the van, provided that everything is in order. If a credit card is used for the deposit, the amount will only be reserved and then released automatically after 30 days. Cash deposits are not accepted. However, the deposit may be transferred to our account in advance with a short notification to us via email. If you have booked our delivery service the deposit must be transferred in advance for technical reasons.

roadsurfer provides an all-inclusive package and camping amenities with your rental. These include: cleaning of the exterior of the van, a full gas cartridge, the electricity package (two special cables with eurocode plug, extension cord and adapters), a foldable water canister for filling the water tank, blinds and curtains for the windows and a crank for the marquee. We think that a fee of 89€ is reasonable for this service.

As a general rule: Cancelling until up to 60 days before the first rental day is free of charge. 50% will be charged on cancellations between 59 and 15 days before the first rental day (down-payment will be retained) and the full amount including all extras will have to be paid when cancelling less than 14 days before the first rental day. HOWEVER: We do know that you will have a good reason for cancelling and we will ALWAYS try to refund more if we are able to rent the van to somebody else. Optional equipment, like the bike rack or porta-potti, cannot be cancelled seperately and will not be refunded as we purchase and calculate such equipment depending on the number of bookings beforehand.

Have a look at our rates where you will get an overview of prices and seasons. The model description pages also show individual prices for each model.

A deposit of 50 % will have to be made within one week of booking, so that your roadsurfer is guaranteed for you, otherwise your reservation will expire. The remainder will have to be paid 30 days prior to starting your trip. Nothing can keep you from your dream-holidays now!

You can pick your van up at one of our locations in Munich, Frankfurt, Hamburg, Berlin, Cologne-Duesseldorf or Stuttgart. In April 2019 our locations in Freiburg-Basel, Constance, Nürnberg, Hannover and Leipzig are open too. All adresses can be found in the footer of our website and the booking form. If you do not find a real address on our website the locations are still under construction for the upcoming season.

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