Skip to main content

Contact us here!

You want to request your camper without any obligation? You need more information? Write us a short message with your request and we will contact you immediately.

We are looking forward to hearing from you!

+49 (0)89 3564796 00

Contact Sheet

Young drivers under the age of 23 can also book with us and drive our campervans. However, you do have to be in possession of your license for at least one year. The rental price includes 2 drivers. If you as the renter or driver are under the age of 23, please note that the deductible in case of an accident/damage  is increased to 3000€. By booking the Advanced or Complete insurance package, the deductible for young drivers can be respectively reduced to 2000€ or 1000€.

You came to the right place! After each rental season we sell some of our vans at great conditions. Please contact sales@roadsurfer.com

The minimum rental period is 3 nights in every season.

No. The bike rack is an optional extra which can be booked for 4€/day. In some cases, the bike rack might still be mounted on your van from the previous renter  and cannot always be removed right away. This is the only way we can guarantee a quick and smooth transition between rentals. Mounting and dismounting is unfortunately quite time-consuming and laborious. Therefore, we ask you to ALWAYS indicate 6 metres as the length of the vehicle – even if the bike rack was not booked – when making reservations for ferries. All vans have rearview cameras and/or a park pilot system so that you will not have to worry about an obstructed view out the back window.

All of our locations are centrally located close to the city centers and easily reachable via public transport. Therefore we do not have private, secured parking at any of our locations. In Frankfurt the surrounding industrial park offers free and easy on-street parking. The parking situation is a bit more limited in Munich but possible in the surrounding residential area. The best option is – when and if possible – a second driver who can take your personal car home again.

Unfortunately, we can`t guarantee you a special color for your bus. Buses can be exchanged, depending on which rents come in on a short term. There are also repair cases where we must exchange buses. Please understand that we can´t influence the software-based bus allocation depending on the capacity utilization.

Our pick-up times are always between 2 pm and 5 pm – depending on how thoroughly the van has to be cleaned and if it needs a service-check. Return times are between 9 am and 11 am. Accordingly, the first and last day are only charged as half days.

The deposit of 50% must be received one week after your booking, so that your roadsurfer is reserved for you and nothing stands in the way of your dream holiday. The cancellation of your binding booking due to non-payment of the deposit is at the discretion of roadsurfer.

If you rent a roadsurfer a fully comprehensive insurance coverage with a deductible of 1500€ is included in the rental rate. The deductible for young drivers under the age of 23 is 2500€.

Third party liability as well as theft-protection are also included. In case of an accident a pan-European full-insurance will cover. The deductible can be reduced by booking the insurance packages “Advanced” or “Complete”. With these packages you will receive a broader range of coverage. All details can be found on our “rates” page.

Just check our booking page for open dates or contact us directly. We will find something for you! Especially last-minute you might get lucky and a roadsurfer will be available for you! Give us a call!

The deductible for damage covered by the fully comprehensive insurance is 1.500 Euro.  To reduce this deductible to a minimum, we suggest booking one of our “carefree-packages”. For 15 Euro/day the deductible can be reduced to 750 Euro (Advanced Package). The Complete Package for 29 Euro/day reduces the deductible to 0 Euro.

Please note that the deductible for young drivers under the age of 23 is considerably higher at 2500 Euro. It can also be reduced with the “carefree-packages” to 1500 Euro (Advanced) or 500 Euro (Complete).

ANY DIFFICULTIES DURING YOUR TRIP?

If you have a PROBLEM, a BREAKDOWN or a DAMAGE on your trip, please follow these instructions:

Take pictures of the damage and send an email with damage report to damage@roadsurfer.com.

In case of an accident, please fill out the european accident statement (in the glove box) and send it to damage@roadsurfer.com.

Inform the local police (mandatory, otherwise no insurance will pay!)

For immediate assistance, call our 24/7 hotline: +49 89 250 079 364