Skip to main content

This is how our campervan pick-up and return process works

Do you want to go on a road trip but you´ve never hired a campervan before and are unsure of the process? With roadsurfer, you can conveniently and securely hire your campervan online. The next step?  Picking-up your campervan or motorhome and setting off on your adventure in your ready-to-go roadsurfer. Read on below for helpful and important information about our booking, and pick-up and return process. Have fun #roadsurfing!

Booking Your Campervan Online

Booking Confirmation

You will receive confirmation immediately after booking with all information about the travel period and your vehicle model.

Pick-Up Checklist

Find the address of your chosen station and everything you need for the handover.

Rental Agreement

You will receive the rental contract from us per e-mail.

Once you have booked your roadsurfer, you will receive a booking confirmation by email with further information about your travel period, your payment and the booked model. There you will also find a link to the video instructions for your chosen camper.  Not sure which vehicle suits your adventure? View all our models in our detailed videos.

In another email you will receive a checklist for your campervan pick-up with the address of your chosen location. Please reminder to bring your ID and credit card so you can pay the €800 deposit. The deposit will only be reserved for 30 days (no debit or refund). If you are not the only driver, please remember to give the details of the second driver. You can do this directly at the time of booking or later during the pick-up.

Please note that you will the rental contract per email on the day of your departure.

Motorhome and Campervan Pick-Up


You have several time slots to choose from for your pick-up.

Vehicle Handover

We will hand you the keys and explain all the important functions of your vehicle at the station.

Vehicle Manual & Service Hotline

The vehicle manual with all the important functions is located in the glove compartment. Our service hotline is also available for immediate assistance.

You can choose your pick-up time during the booking process.

Please note that if you want pick-up your vehicle before 2 pm, additional fees will apply because we have to prepare the campervan earlier than our free of  charge time slots.

The following prices apply:

9 AM €49
10 AM €39
12 PM €19
1 PM €9
2 – 5 PM Free of Charge

There are explanatory videos and detailed 360 images of your campervan on the respective model pages. Here you will learn in detail about setting up the bed, extending the awning, raising and lowering the roof tent, setting up the table in the interior or using the shower and kitchen.

You can find the addresses of all locations and directions on the respective location page.

When you arrive at our location, simply ask a member of staff or go to the reception. A member of staff will hand you the keys, accompany you to your vehicle, and explain all the important features and functions of your roadsurfer vehicle.

If you have never rented a campervan with roadsurfer before, a roadsurfer staff member will guide you through the entire vehicle and show you how the kitchen unit or kitchen utensils work, and how to turn on and off the gas, which is located in the back of the campervan.

There is a drawer under the seat with some useful utensils such as the rotary lever for the awning, the power cable, the levelling wedges, a water canister and hose for filling up with water and the blackout blinds for the front windows.

We will also show you where the power and water connections are, how to extend the awning, fold down the rear seats, raise the roof tent, switch on the auxiliary heating and much more.

In the case that you need help, there are How To Guides and a vehicle manual in the glove compartment. if you need help and are stuck, you can contact us for free on our service hotline. You can also contact this hotline in the event of damage and receive immediate assistance.

If you have booked additional equipment such as a camping toilet or extra camping chairs etc., please check briefly before departure that everything is on board.

Campervan Returns

Return Time

You can choose the return time.

Cleaning & Empty Tanks for the Return

Please return your vehicle in a cleaned state with a full tank and empty toilet and water tanks.

You can select your return time during the booking process.

9 ß 11 AM Free of Charge
12 PM €9
1 PM €19
3 PM €29
4 PM €39
5 PM €49

Your rental vehicle must be returned cleaned inside (swept, vacuumed, and wiped) and with a full tank of fuel and AdBlue (if your camper is equipped with an AdBlue tank) to the location where you picked it up. Unfortunately, it is not yet possible to return your rental vehicle to another location. You can usually find a petrol station near our locations.

Please note that the toilet and water tanks must be empty. If you are on your way back and are looking for a waste disposal station to fill up with fresh water, dispose of waste water and empty the toilet, then take a look here.

When you return the vehicle, simply hand the key back to one of our staff members, who will briefly check the vehicle for damage and that all the equipment is there. After a few minutes of waiting, everything is done for you. Our team will receive the vehicle for an it’s deep cleaning.

Hygiene Standards at the roadsurfer Stations

Our roadsurfer campers are always “clean & ready”:  All our vehicles are carefully prepared and completely cleaned inside and out. We use freshly washed (60°) towels for each vehicle and special brand products from Sonax to clean the inside of the vehicle. This eliminates 90% of the surface germs and it helps us to ensure complete cleanliness without the use of dangerous chemicals.

Hygienic Deep Clean: After cleaning, all contact surfaces (e.g. steering wheel, door handles, controls, etc.) are also carefully treated with skin-friendly disinfectants.

Safety on site: All contact surfaces (incl. vehicle keys etc.) at our station are regularly disinfected. There is sufficient disinfectant available.

Ready to start your roadsurfer adventure?

Book now