Booking Your Campervan Online

Once you have booked your roadsurfer, you will receive a booking confirmation by email with further information about your travel period, your payment and the booked model. There you will also find a link to the video instructions for your chosen camper.  Not sure which vehicle suits your adventure? View all our models in our detailed videos.

In another email you will receive a checklist for your campervan pick-up with the address of your chosen location. Please reminder to bring your ID and credit card so you can pay the €800 deposit. The deposit will only be reserved for 30 days (no debit or refund). If you are not the only driver, please remember to give the details of the second driver. You can do this directly at the time of booking or later during the pick-up.

Please note that you will the rental contract per email on the day of your departure.

Motorhome and Campervan Pick-Up

You can choose your pick-up time during the booking process.

Please note that if you want pick-up your vehicle before 2 pm, additional fees will apply because we have to prepare the campervan earlier than our free of  charge time slots.

The following prices apply:

There are explanatory videos and detailed 360 images of your campervan on the respective model pages. Here you will learn in detail about setting up the bed, extending the awning, raising and lowering the roof tent, setting up the table in the interior or using the shower and kitchen.

You can find the addresses of all locations and directions on the respective location page.

When you arrive at our location, simply ask a member of staff or go to the reception. A member of staff will hand you the keys, accompany you to your vehicle, and explain all the important features and functions of your roadsurfer vehicle.

If you have never rented a campervan with roadsurfer before, a roadsurfer staff member will guide you through the entire vehicle and show you how the kitchen unit or kitchen utensils work, and how to turn on and off the gas, which is located in the back of the campervan.

There is a drawer under the seat with some useful utensils such as the rotary lever for the awning, the power cable, the levelling wedges, a water canister and hose for filling up with water and the blackout blinds for the front windows.

We will also show you where the power and water connections are, how to extend the awning, fold down the rear seats, raise the roof tent, switch on the auxiliary heating and much more.

Campervan Returns

You can select your return time during the booking process.

Your rental vehicle must be returned cleaned inside (swept, vacuumed, and wiped) and with a full tank of fuel and AdBlue (if your camper is equipped with an AdBlue tank) to the location where you picked it up. Unfortunately, it is not yet possible to return your rental vehicle to another location. You can usually find a petrol station near our locations.

Please note that the toilet and water tanks must be empty. If you are on your way back and are looking for a waste disposal station to fill up with fresh water, dispose of waste water and empty the toilet, then take a look here.

When you return the vehicle, simply hand the key back to one of our staff members, who will briefly check the vehicle for damage and that all the equipment is there. After a few minutes of waiting, everything is done for you. Our team will receive the vehicle for an it’s deep cleaning.