Motorhome and Campervan Pick-Up
You have several time slots to choose from for your pick-up.
We will hand you the keys and explain all the important functions of your vehicle at the station.
Vehicle Manual & Service Hotline
The vehicle manual with all the important functions is located in the glove compartment. Our service hotline is also available for immediate assistance.
You can choose your pick-up time during the booking process.
Please note that if you want pick-up your vehicle before 2 pm, additional fees will apply because we have to prepare the campervan earlier than our free of charge time slots.
The following prices apply
9 am – €49
10 am – €49
12 pm – €39
1 pm – €29
2 pm – free of charge
3 pm – free of charge
4 pm – free of charge
5 pm – free of charge
There are explanatory videos and detailed 360 images of your campervan on the respective model pages. Here you will learn in detail about setting up the bed, extending the awning, raising and lowering the roof tent, setting up the table in the interior or using the shower and kitchen.
You can find the addresses of all locations and directions on the respective location page.
When you arrive at our location, simply ask a member of staff or go to the reception. A member of staff will hand you the keys, accompany you to your vehicle, and explain all the important features and functions of your roadsurfer vehicle.
If you have never rented a campervan with roadsurfer before, a roadsurfer staff member will guide you through the entire vehicle and show you how the kitchen unit or kitchen utensils work, and how to turn on and off the gas, which is located in the back of the campervan.
There is a drawer under the seat with some useful utensils such as the rotary lever for the awning, the power cable, the levelling wedges, a water canister and hose for filling up with water and the blackout blinds for the front windows.
We will also show you where the power and water connections are, how to extend the awning, fold down the rear seats, raise the roof tent, switch on the auxiliary heating and much more.